Head of Training : Bars Group

TipTopJob; London; On-site; GBP 50,000 - 55,000; Full time

Job summary

Join a leading hospitality group in London as the Head of Training, focusing on elevating service standards and mentoring your team. You will be responsible for driving consistency across operations, enhancing guest satisfaction, and fostering a high-performance culture. This strategic role offers the opportunity to shape the future of service excellence within the organization.

Qualifications

• Strong background in hospitality operations and people development.
• Experience mentoring high-potential team members.
• Hands-on leader with a passion for service.

Responsibilities

• Oversee and support all Floor Managers across the group.
• Drive service standards and operational consistency across venues.
• Lead recruitment, onboarding, and training for new floor leaders.

Skills

Leadership

Communication

Coaching

Mentoring

Job description

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Join to apply for the Head of Training : Bars Group role at TipTopJob

Head of Training : Bars Group : Up to A GBP 55,000

Service Standards Leadership Development

The Role

Were currently recruiting a Head of Training for a leading hospitality group in London. This is a key leadership role focused on elevating service standards, driving consistency across operations, and mentoring a team of floor managers to help them progress into Assistant Manager roles and beyond. This role will work closely with the senior management team to develop front:of:house performance, improve spend per head in F and B, and ensure guest satisfaction remains at the heart of every shift.

Key Responsibilities

• Oversee and support all Floor Managers across the group
• Drive service standards and operational consistency across venues
• Provide 1:1 coaching, mentoring, and career development
• Focus on increasing spend per head through service excellence
• Lead recruitment, onboarding, and training for new floor leaders
• Actively manage guest feedback and online review responses
  
  

Ideal Candidate

• Strong background in hospitality operations and people development
• Experience mentoring and developing high:potential team members
• Hands:on leader with a passion for service and guest experience
• Exceptional communication and coaching skills
• Ability to create a positive, high:performance culture
  
  

Please apply today or send your CV to Kate B OR call 790

Seniority level

• Seniority level

  Director

Employment type

• Employment type

  Full-time

Job function

• Job function

  Human Resources

• Industries

  Advertising Services

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