Head of Training - Bars Group

COREcruitment; London; On-site; GBP 50,000 - 60,000; Full time

Job summary

A leading hospitality group in London is looking for a Head of Training. This key role will focus on elevating service standards and mentoring floor managers to enhance guest satisfaction. The ideal candidate will be a hands-on leader passionate about delivering exceptional guest experiences while developing their team.

Qualifications

• Strong background in hospitality operations and people development.
• Experience mentoring and developing high-potential team members.
• Hands-on leader with a passion for service.

Responsibilities

• Oversee and support all Floor Managers across the group.
• Drive service standards and operational consistency across venues.
• Lead recruitment, onboarding, and training for new floor leaders.

Skills

Leadership

Communication

Coaching

People Development

Education

Experience in hospitality operations

Job description

Head of Training – Bars Group – Up to £55,000
Service Standards | Leadership Development

The Role:

We’re currently recruiting a Head of Training for a leading hospitality group in London.This is a key leadership role focused on elevating service standards, driving consistency across operations, and mentoring a team of floor managers to help them progress into Assistant Manager roles and beyond.This role will work closely with the senior management team to develop front-of-house performance, improve spend per head in F&B, and ensure guest satisfaction remains at the heart of every shift.

Key Responsibilities:

• Oversee and support all Floor Managers across the group
• Drive service standards and operational consistency across venues
• Provide 1:1 coaching, mentoring, and career development
• Focus on increasing spend per head through service excellence
• Lead recruitment, onboarding, and training for new floor leaders
• Actively manage guest feedback and online review responses

Ideal Candidate:

• Strong background in hospitality operations and people development
• Experience mentoring and developing high-potential team members
• Hands-on leader with a passion for service and guest experience
• Exceptional communication and coaching skills
• Ability to create a positive, high-performance culture

Please apply today or send your CV to Kate B OR call 0207 790 2666

[e-mail]