Head of Technology Operations

La Fosse; York and North Yorkshire; On-site; GBP 120,000 - 150,000; Full time

Job summary

La Fosse is seeking an experienced Head of Group Technology Operations to oversee the end-to-end operational technology function across a complex, multi-site organisation. You will ensure stability, resilience and performance of Group IT services across Azure cloud and on-premises infrastructure.

Leading multi-disciplinary engineering and operations teams, you will drive operational excellence in incident, problem and change management, monitoring, maintenance and service reliability, while

Qualifications

• Experience leading IT operations in multi-site environments.
• Strong Azure knowledge: IaaS, PaaS, identity, networking and monitoring.
• Proven ITIL experience in incident, problem and change management.

Responsibilities

• Lead the Group Technology Operations team and engineers.
• Define and improve operational standards, processes and SLAs.
• Oversee Azure services including compute, storage, networking, identity and monitoring.
• Manage on-premises infrastructure: servers, storage, networking, virtualization, firewalls, backups.
• Act as senior escalation point for major incidents.
• Drive incident, problem and change management practices.
• Own monitoring, reliability, capacity planning and maintenance strategies.
• Collaborate with security teams for compliance and security practices.
• Lead, mentor and develop engineering and operations staff; manage internal and vendor relationships.

Skills

Azure

ITIL

Leadership

Incident management

Change management

Automation scripting

Tools

Azure Monitor

Job description

We are looking for an experienced Head of Group Technology Operations to lead the end-to-end operational technology function across a complex, multi-site organisation.

You will take responsibility for the stability, resilience and performance of Group IT services across both Azure cloud and on-premises infrastructure. Leading multi-disciplinary engineering and operations teams, you will drive operational excellence across incident, problem and change management, monitoring, maintenance and service reliability.

Key Responsibilities

• Lead the Group Technology Operations function and engineering teams.
• Define and improve operational standards, processes and service levels.
• Oversee Azure services, including compute, storage, networking, identity and monitoring.
• Manage on-premises infrastructure including servers, storage, networking, virtualisation, firewalls and backups.
• Act as the senior escalation point for major incidents.
• Drive effective incident, problem and change management practices.
• Own monitoring, reliability, capacity planning and planned maintenance strategies.
• Work closely with security teams to ensure operational compliance and strong security practices.
• Lead, mentor and develop engineering and operations teams.
• Manage relationships with internal stakeholders and third-party service providers.

Experience Required

• Proven experience leading IT Operations or Infrastructure teams within a complex or multi-site environment.
• Strong understanding of Azure, including IaaS, PaaS, identity, networking and monitoring.
• Experience managing hybrid cloud and on-premises infrastructure.
• Strong knowledge of ITIL, incident, problem and change management.
• Experience with monitoring, alerting and service reliability practices.
• Strong leadership and stakeholder management skills.
• Experience with cloud migration programmes.
• Knowledge of automation, scripting or Infrastructure as Code.
• Experience with security operations or compliance frameworks.
• Experience managing outsourced or third-party technology providers.