Head of Technology – Omnichannel Retail

DATAHEAD; England; Hybrid; GBP 100,000 - 130,000; Full time

Job summary

A leading retail brand in the UK is seeking an experienced Head of Technology to lead its digital transformation. This pivotal role will oversee the technology strategy and infrastructure to enhance customer experience. The ideal candidate will have a strong background in omnichannel transformations, experience with D365 ERP and Salesforce Commerce Cloud implementations, and capability in leading IT teams. Attractive opportunity to influence technology as a strategic growth engine within a respected brand.

Qualifications

• Strong background of senior IT leadership within retail, eCommerce or consumer-focused environments.
• Extensive experience delivering omnichannel transformations.
• Hands-on leadership of D365 ERP and Salesforce Commerce Cloud implementations.
• Strong architectural understanding of Azure and API integrations.
• Proven ability to modernize legacy systems and implement new tools at scale.

Responsibilities

• Develop and deliver a technology roadmap for omnichannel experience.
• Oversee rollout of Microsoft Dynamics 365 ERP across the organization.
• Drive integration between retail, eCommerce, and other systems.
• Ensure resilient and scalable cloud infrastructure.
• Lead and mentor technology teams to foster innovation.

Skills

Senior IT leadership

Omnichannel transformations

D365 ERP implementation

Salesforce Commerce Cloud

Architectural understanding of Azure

Data protection and IT governance

Vendor relationship optimization

Job description

This range is provided by DATAHEAD. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

Head of Technology

Global Retail Brand (London, Hybrid)

***No Sponsorship - Must have UK RTW

***Must have an Omnichannel background

A globally recognised retail brand is undergoing a major omnichannel transformation and is seeking an experienced Head of Technology to lead the next phase of its digital, operational, and customer-experience evolution.

This is a pivotal leadership role with full ownership of the technology strategy, architecture, and delivery across stores, eCommerce, supply chain, and corporate systems. You will define and execute a long‑term roadmap that modernises the entire tech estate and positions the brand for scalable, customer‑centric growth.

Reporting directly to the CEO, you will shape the technology vision for a business with a rich heritage, strong international presence, and ambitious plans for the future.

What You’ll Lead

• Develop and deliver a technology roadmap that enables a truly omnichannel end‑to‑end customer experience.
• Oversee the rollout of Microsoft Dynamics 365 ERP across the organisation, ensuring strong process alignment and operational excellence.
• Own the continued deployment and optimisation of Salesforce Commerce Cloud, steering the brand’s global digital and eCommerce capability.
• Drive seamless integration between retail, eCommerce, POS, CRM, PIM, DAM and OMS systems to enable real‑time inventory visibility, fulfilment accuracy, and high‑grade customer personalisation.
• Ensure resilient, scalable cloud and network infrastructure across stores, distribution and head office.
• Strengthen cybersecurity, data protection and IT governance frameworks.
• Optimise vendor relationships, licensing and total cost of ownership across the full tech landscape.
• Lead, mentor and grow a high‑performing internal technology team, fostering a culture of delivery, ownership and innovation.

About You

• Strong background of senior IT leadership within retail, eCommerce or consumer‑focused environments.
• Extensive experience delivering omnichannel transformations where digital and physical customer journeys converge.
• Hands‑on leadership of D365 ERP and Salesforce Commerce Cloud implementations – this is essential.
• Strong architectural understanding of Azure, API integrations and modern retail platforms.
• Proven ability to modernise legacy systems, implement new tools at scale and create a unified data and systems environment.
• Commercially sharp, financially disciplined and confident influencing at board level.
• A leader who is both strategic and hands‑on – able to define vision and drive execution.

Why Join

• Lead one of the most significant retail technology transformations in the UK market today.
• Shape the global architecture and digital ecosystem of a highly respected brand.
• Work in a business that views technology as a strategic growth engine, not a back‑office function.
• Influence omnichannel experience at scale across stores, eCommerce, and global customers.

Seniority level

Director

Employment type

Full‑time

Job function

Information Technology

Industries

Retail and Online and Mail Order Retail

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