Head Of Support (DevOps)

JR United Kingdom; Woking; Remote; GBP 60,000 - 90,000; Full time

Job summary

A leading SaaS company is seeking a Head of DevOps Support to lead their support function. You will manage a high-performing team, enhance customer experiences, and drive improvements across the platform globally. This remote role is ideal for those passionate about technology and customer support.

Benefits

Competitive package

Equity

Flexible working hours

Commitment to professional development

Qualifications

• Experience scaling technical support or DevOps teams in a SaaS context.
• Strong grasp of developer tools and cloud-native infrastructure.
• Passionate about solving root causes and impacting customers positively.

Responsibilities

• Leading the end-to-end support engineering function and setting KPIs.
• Owning customer journey post-deployment through technical enablement.
• Partnering with Product and Engineering to enhance platform user experience.

Skills

Leadership

Technical Support Management

Problem Solving

Cloud-Native Infrastructure

CI/CD Pipelines

Tools

Zendesk

Linear

Intercom

Job description

Social network you want to login/join with:

MCS Group | Your Specialist Recruitment Consultancy

Location:

woking, United Kingdom

Job Category:

Other

-

EU work permit required:

Yes

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Job Views:

6

Posted:

26.06.2025

Expiry Date:

10.08.2025

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Job Description:

Head of DevOps Support | Remote UK/ROI |

Are you ready to take the reins of a mission-critical DevOps support function at a fast-growing SaaS company delivering cutting-edge artifact and supply chain management at scale?

We're hiring a Head of DevOps Support - a dynamic, hands-on leader who knows how to blend strong operational rigour with technical depth. In this role, you'll lead and scale a high-performing team of support engineers, helping developers and enterprise clients get the most from a cloud-native, API-driven platform powering CI/CD pipelines around the globe.

What you'll be doing:

Leading the end-to-end support engineering function - setting KPIs, driving resolution quality, and creating best-in-class tooling and workflows.

Owning the customer journey post-deployment, from onboarding through to long-term technical enablement.

Partnering with Product and Engineering to improve integrations and address platform feedback that really matters to users.

Automating wherever possible - because great support teams build, not just react.

What we're looking for:

Experience scaling technical support or DevOps teams in a SaaS or platform context.

A strong grasp of developer tools, cloud-native infrastructure, CI/CD pipelines, and support systems (e.g. Zendesk, Linear, Intercom).

Someone who's as passionate about solving root causes as they are about helping people.

A customer advocate and internal changemaker with a builder's mindset.

Why this role?

You'll be a key figure in how a growing product is delivered, supported, and improved globally.

Remote-first, collaborative team culture with big ambitions and low ego.

Competitive package, equity, flexible working, and a serious commitment to professional development.

To speak in absolute confidence about this opportunity please send an up-to-date CV via the link provided or contact Senior Recruitment Consultant Stuart Kennedy at MCS Group on 02896935520 or [emailprotected] .

Even if this position is not right for you, we may have others that are. Please visit MCS Group to view a wide selection of our current jobs.