Head Of Support (DevOps)

JR United Kingdom; Watford; Remote; GBP 70,000 - 100,000; Full time

Job summary

An exciting opportunity arises for a 'Head of DevOps Support' role at a leading SaaS company in Watford. You'll lead a high-performing team dedicated to enhancing the customer journey and improving operational efficiency within a remote-first culture. Ideal candidates will have significant experience in scaling technical support teams, a solid grasp of developer tools, and a passion for customer advocacy.

Benefits

Competitive package

Equity options

Flexible working

Commitment to professional development

Qualifications

• Experience in SaaS or platform contexts.
• Strong involvement with cloud-native infrastructure.
• Passionate about solving root causes and customer advocacy.

Responsibilities

• Lead end-to-end support engineering function.
• Own the customer journey post-deployment.
• Automate processes and improve workflows.

Skills

Technical support experience

DevOps team scaling

Developer tools knowledge

Cloud-native infrastructure understanding

CI/CD pipeline experience

Tools

Zendesk

Linear

Intercom

Job description

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Head Of Support (DevOps), watford, hertfordshire

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Client:

MCS Group | Your Specialist Recruitment Consultancy

Location:

watford, hertfordshire, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

5

Posted:

26.06.2025

Expiry Date:

10.08.2025

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Job Description:

Head of DevOps Support | Remote UK/ROI |

Are you ready to take the reins of a mission-critical DevOps support function at a fast-growing SaaS company delivering cutting-edge artifact and supply chain management at scale?

We're hiring a Head of DevOps Support - a dynamic, hands-on leader who knows how to blend strong operational rigour with technical depth. In this role, you'll lead and scale a high-performing team of support engineers, helping developers and enterprise clients get the most from a cloud-native, API-driven platform powering CI/CD pipelines around the globe.

What you'll be doing:

Leading the end-to-end support engineering function - setting KPIs, driving resolution quality, and creating best-in-class tooling and workflows.

Owning the customer journey post-deployment, from onboarding through to long-term technical enablement.

Partnering with Product and Engineering to improve integrations and address platform feedback that really matters to users.

Automating wherever possible - because great support teams build, not just react.

What we're looking for:

Experience scaling technical support or DevOps teams in a SaaS or platform context.

A strong grasp of developer tools, cloud-native infrastructure, CI/CD pipelines, and support systems (e.g. Zendesk, Linear, Intercom).

Someone who's as passionate about solving root causes as they are about helping people.

A customer advocate and internal changemaker with a builder's mindset.

Why this role?

You'll be a key figure in how a growing product is delivered, supported, and improved globally.

Remote-first, collaborative team culture with big ambitions and low ego.

Competitive package, equity, flexible working, and a serious commitment to professional development.

To speak in absolute confidence about this opportunity please send an up-to-date CV via the link provided or contact Senior Recruitment Consultant Stuart Kennedy at MCS Group on 02896935520 or [emailprotected] .

Even if this position is not right for you, we may have others that are. Please visit MCS Group to view a wide selection of our current jobs.