Head Of Support (DevOps)

JR United Kingdom; Portsmouth; Remote; GBP 70,000 - 100,000; Full time

Job summary

Une entreprise SaaS en forte croissance recherche un Head of DevOps Support pour diriger une équipe de support technique performante. Ce rôle clé vous permettra d'améliorer les intégrations et de gérer la qualité du support, tout en travaillant dans une culture d'équipe remote et collaborative, avec un engagement fort pour le développement professionnel.

Benefits

Package compétitif

Équité

Travail flexible

Engagement au développement professionnel

Qualifications

• Expérience dans la mise à l'échelle des équipes techniques ou DevOps en SaaS.
• Solide compréhension des outils de développeur et des infrastructures cloud.

Responsibilities

• Diriger la fonction de support technique de bout en bout.
• Automatiser les processus pour améliorer l'efficacité du support.

Skills

Technical support scaling

Cloud-native infrastructure

CI/CD pipelines

DevOps tools

Troubleshooting

Tools

Zendesk

Linear

Intercom

Job description

Social network you want to login/join with:

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Client:

MCS Group | Your Specialist Recruitment Consultancy

Location:

portsmouth, hampshire, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

5

Posted:

26.06.2025

Expiry Date:

10.08.2025

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Job Description:

Head of DevOps Support | Remote UK/ROI |

Are you ready to take the reins of a mission-critical DevOps support function at a fast-growing SaaS company delivering cutting-edge artifact and supply chain management at scale?

We're hiring a Head of DevOps Support - a dynamic, hands-on leader who knows how to blend strong operational rigour with technical depth. In this role, you'll lead and scale a high-performing team of support engineers, helping developers and enterprise clients get the most from a cloud-native, API-driven platform powering CI/CD pipelines around the globe.

What you'll be doing:

Leading the end-to-end support engineering function - setting KPIs, driving resolution quality, and creating best-in-class tooling and workflows.

Owning the customer journey post-deployment, from onboarding through to long-term technical enablement.

Partnering with Product and Engineering to improve integrations and address platform feedback that really matters to users.

Automating wherever possible - because great support teams build, not just react.

What we're looking for:

Experience scaling technical support or DevOps teams in a SaaS or platform context.

A strong grasp of developer tools, cloud-native infrastructure, CI/CD pipelines, and support systems (e.g. Zendesk, Linear, Intercom).

Someone who's as passionate about solving root causes as they are about helping people.

A customer advocate and internal changemaker with a builder's mindset.

Why this role?

You'll be a key figure in how a growing product is delivered, supported, and improved globally.

Remote-first, collaborative team culture with big ambitions and low ego.

Competitive package, equity, flexible working, and a serious commitment to professional development.

To speak in absolute confidence about this opportunity please send an up-to-date CV via the link provided or contact Senior Recruitment Consultant Stuart Kennedy at MCS Group on 02896935520 or [emailprotected] .

Even if this position is not right for you, we may have others that are. Please visit MCS Group to view a wide selection of our current jobs.