Head of Student Services

Uniglobaltechnologies; Loughborough; Hybrid; GBP 45,000 - 65,000; Full time

Benefits offered by this job

Perkbox (discounts)

Employee Assistance Program (EAP)

Private Medical

Life Assurance

Cycle to work scheme

Car Leasing

Discounts with childcare providers

Staff Discount on CEG Digital courses

Enhanced annual leave

Job summary

Cambridge Education Group in Loughborough is seeking a Head of Student Services to lead the Student Services team and manage the admissions journey for international students. The role involves ensuring accurate records, collaborating with Centre Leadership, and developing staff to reach their full potential.

You will work with Centre Leadership and OnCampus teams, driving improvements in student experience while maintaining regulatory compliance and safeguarding standards.

Qualifications

• Experience in an administrative position.
• An understanding of Higher Education and international students’ needs.
• Experience developing and reviewing information system processes.
• Experience producing routine and bespoke data reports to external deadlines.

Responsibilities

• Lead the Student Services team and collaborate with Centre Academic and Leadership teams.
• Present and deliver new initiatives; evolve processes and track student progress.
• Manage admissions journey for pre-arrival and pre-progression.
• Ensure records and procedures maintain accuracy across OnCampus delivery.
• Motivate, appraise and develop administrative staff to meet objectives.
• Oversee induction of new academic staff and ensure compliance with academic regulations.
• Safeguard students' wellbeing and maintain safeguarding policies.
• Contribute to continuous quality improvement in student records and experience.

Skills

Leadership

Stakeholder management

Presentation skills

Interpersonal communication

Tools

Excel

Job description

United Kingdom — International Student Market

654K inbound students (2024) +0%

1. India 169K

2. China 152K

4. United States 36K

5. Pakistan 31K

14 international branch campuses in United Kingdom

We are currently looking for a Head of Student Services to join our centre in Loughborough, Leicestershire from October 2026.

The Head of Student Services is required to:

• Lead the Student Services team, working alongside the Centre Academic and Leadership teams as well as Central OnCampus and other OnCampus centre teams.
• Work with the Centre Leadership team, where there will be an opportunity to present and deliver new initiatives, evolve existing processes and ensure that student progress is accurately tracked and recorded.
• Contribute to the day-to-day delivery of all administrative and academic services offered at OnCampus and to take the lead in the management of the admissions journey of our students (both pre-arrival and pre-progression).
• Assist the Centre Leadership team in ensuring that systems and procedures are in place for the maintenance of accurate records on all aspects of the delivery and management of OnCampus programmes.
• Manage, motivate, appraise, and develop relevant staff to achieve both their objectives and their full personal potential.
• Organise and contribute to the administrative induction of new academic staff to the centre, helping to ensure that they are familiar with the OnCampus academic regulations and compliance requirements e.g., the University partner and relevant academic authorities.
• Be responsible to the Centre Director for the integrity of academic and personal student data.
• Follow OnCampus procedures to help maintain continuous quality improvement in student record keeping and student experience.

Person Specification

Education

Experience

• Experience in an administrative position
• An understanding of Higher Education and the needs and requirements of International Students
• Experience of the development and review of information system processes and procedures
• Experience of producing routine and bespoke data reports to external deadlines

Skills

• The successful applicant will be fluent in the native language of the centre location and English and have excellent interpersonal, communication and presentation skills
• Ability to demonstrate cultural awareness and understanding
• A commitment to teamwork and an ability to allocate resources effectively and efficiently, both human and physical
• Ability to motivate, coach and develop administrative team members.
• Confidence in presenting and manipulating data in Excel
• Planning and organisational skills and an ability to take initiative within a customer orientated environment, in line with the relevant policies and procedures.

In particular, you will:

• Have regard for the need to safeguard students’ well-being, developing and maintaining a full understanding of current policies and procedures.
• Show tolerance of and respect for the rights of others.
• Maintain high standards of attendance and punctuality.
• Help to create and maintain a safe working environment for everyone.

Please see attached job description for further job role information.

What does Cambridge Education Group do?

Cambridge Education Group is an international education provider that offers a range of services such as Pathway and Pre University Programs, Pre University Education, Preparatory education through foundations and master’s programmes, English Language courses, University application guidance along with creating Internship opportunities.

Why will you love working here?

Whether you work in one of our OnCampus or Managed Campus centres, in CEG Online supporting one of our many partner universities, or as part of one of our central service functions you will find a friendly, fast-paced and supportive work environment created by our diverse range of colleagues.

Employee Values

At Cambridge Education Group we believe that in living our values every single day we Achieve More for everyone around us, and in so doing makes it a great place to work.

Expert – Each individual strives to demonstrate expertise in everything they do, from previous experiences or acquiring new, relevant skills and know-how. We are great at sharing our knowledge to help our students, fellow colleagues and partners Achieve More.

Authentic – Our actions are taken, and decisions made, in line with our vision and mission; we trust everyone to do the right thing and deliver what they say they will through genuine, open and honest dialogue. We bring our whole selves to work, maximising our diversity to Achieve More.

Innovative – We continually improve all aspects of what we do, being solution-focused to affect change on our path to Achieve More.All colleagues share their ideas, big and small, and are flexible to new practices, approaches and ways of working.

• Perkbox (includes hundreds of discounts on brands)
• Employee Assistance Program (EAP) – giving caring and compassionate support to all staff, as well as a dedicated Mental Health Support Network.
• Private Medical
• Life Assurance
• Cycle to work scheme
• Car Leasing
• Discounts with childcare providers during School holidays
• Staff Discount on CEG Digital courses
• Enhanced annual leave entitlement

CEG is committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all colleagues to share this commitment.All successful candidates will undergo background checks in the required countries. Where roles have direct contact with children, including all OnCampus centre- based roles, this will include ID, qualification and reference checks, criminal record checks including an Enhanced Disclosure (or equivalent) in line with safeguarding requirements and our Safeguarding and Prevent Policy (including Children Protection). Any offer of employment is subject to all checks being satisfactory. The Company also expects all colleagues to share the Company’s commitment to Equal Opportunities within the workplace.