Head of Student Financial Services

GBS Group (UK); Datchet; On-site; GBP 90,000 - 120,000; Full time

Benefits offered by this job

25 days annual leave

Workplace pension scheme

Tuition reimbursement for career development courses

Flexible Benefits: Cycle to Work, Workplace Nursery

Flexible benefits

Perks@Work discounts

Wellbeing centre

Recognition programme

Referral bonus £500

Discretionary bonus

Job summary

A prominent education institution is seeking a Head of Fees and Income to manage tuition fees, billing, and income collection. The role involves ensuring regulatory compliance and enhancing the student experience through effective financial management. Candidates should have proven experience in student finance within higher education, strong knowledge of UK funding models, and exceptional leadership skills. The position offers a competitive benefits package including annual leave, pension scheme, and bonuses.

Qualifications

• Proven experience in student finance within higher education or a similar environment.
• Strong knowledge of UK tuition fee structures and funding models.
• Exceptional communication skills and stakeholder engagement abilities.
• Exceptional communication and stakeholder engagement abilities.
• Experience in developing and implementing fee policies and procedures.
• Experience in debt recovery and income collection improvement.
• Proficiency in data analysis and income forecasting.
• Knowledge of CMA, SLC, OfS compliance; collaboration across departments.

Responsibilities

• Leading the strategic development of tuition fee policies and payment plans.
• Overseeing student billing, income collection, and debt recovery processes.
• Providing insights and reports to senior leadership.
• Collaborate across departments to enhance the student journey.
• Manage a high-performing team focused on service excellence.
• Provide insights and reports to senior leadership and governing bodies.

Skills

Financial acumen

Stakeholder engagement

Debt recovery processes

Leadership skills

Data analysis

Education

Professional Finance Qualifications (e.g., ACCA, CIMA)

Job description

Type of Contract: Permanent (On-Site)

Department: Finance

Location: London, Greenford

Our Vision: Changing lives through education.

Are you a strategic thinker with a passion for financial excellence and student experience? We’re looking for a dynamic Head of Fees and Income to lead the charge in managing tuition fees, billing, and income collection across our institution.

In this pivotal role, you’ll drive financial sustainability, ensure regulatory compliance, and deliver a seamless experience for students and staff alike. You’ll work closely with senior leadership, academic departments, and external partners to optimise income streams and support our long-term goals.

What You’ll Be Doing

• Leading the strategic development of tuition fee policies and payment plans
• Overseeing student billing, income collection, and debt recovery processes
• Ensuring compliance with UK regulations (CMA, SLC, OfS, etc.)
• Collaborating across departments to enhance the student journey
• Managing a high‑performing team with a focus on service excellence
• Providing insights and reports to senior leadership and governing bodies

What We’re Looking For

• Proven experience in student finance within higher education or a similar environment
• Strong knowledge of UK tuition fee structures and funding models
• Excellent financial acumen and experience with financial systems and reporting tools; strong leadership and team management skills
• Exceptional communication skills and stakeholder engagement abilities
• Demonstrable ability to develop and implement fee policies and procedures aligned with strategic goals
• Experience in managing debt recovery processes and improving income collection efficiency
• Proficiency in data analysis and income forecasting to support financial planning
• Knowledge of compliance requirements related to CMA, SLC, OfS, and student finance; ability to work collaboratively across departments and influence senior stakeholders

Desirable

• Experience in private higher education
• Professional Finance Qualifications (e.g., ACCA, CIMA)

Your Impact

• Drive accurate income forecasting and reporting
• Improve billing efficiency and debt recovery outcomes
• Enhance student satisfaction through clear, responsive fee management
• Support institutional financial health and strategic planning

What We Offer

• 25 days annual leave, plus 8 public holidays
• 1‑day extra leave per year of service, up to a maximum of 5 days
• Workplace pension scheme
• Tuition reimbursement for career development courses
• Flexible Benefits: Cycle to Work, Workplace Nursery, Techscheme and more
• Perks@Work discounts platform, wellbeing centre and more
• Reward and recognition programme
• £500 award employee referral scheme
• Discretionary annual performance bonus