Head of Strategy and Operations

The British Museum; Greater London; On-site; GBP 38,000 - 60,000; Full time

Job summary

An established industry player is seeking a Head of Strategy and Operations to lead their fundraising efforts. This role is pivotal in developing a world-class operations function and overseeing a major capital campaign, contributing significantly to the Museum's transformation. The ideal candidate will possess strong leadership skills and a strategic mindset, driving operational efficiency and fostering stakeholder engagement. Join a team that values innovation and excellence as they embark on one of the most ambitious museum redevelopment projects in history.

Benefits

Generous annual leave allowance

Civil service pension scheme

Free entry to museums

Interest-free loans

Professional development opportunities

Employee Assistance Programme

Discounts on food and gifts

Qualifications

• Experience in leading fundraising operations teams.
• Ability to manage compliance with fundraising regulations.

Responsibilities

• Lead the development and delivery of the Museum’s fundraising strategy.
• Manage the Development directorate’s strategy development and delivery planning.

Skills

Fundraising Strategy Development

Stakeholder Engagement

Data Management

Project Management

Team Leadership

Education

Degree in relevant field

Tools

CRM Systems

Job description

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This range is provided by The British Museum. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

Head of Strategy and Operations

Development

Full-time, 41 hours per week (including one hour paid lunch break)

Permanent

About the role:

This is exciting opportunity for motivated, strategic development operations professional with experience of leading fundraising operations teams.

In this role, the Head of Strategy and Operations will create and lead a world-class development operations function, play a pivotal role in developing and planning the Museum’s major capital campaign, and embed best practice in fundraising and information management across the Development directorate.

The postholder will manage the Development directorate’s strategy development and delivery planning, and is responsible for campaign management, research, stakeholder data and insight, fundraising proposition development, reporting, gift management, business processed, and compliance. The role drives, facilitates and underpins activity across the Development department and makes a significant contribution to the Museum’s fundraising and stakeholder engagement activity.

This is an exciting time for the British Museum. We are embarking on our Western Range project – one of the biggest museum redevelopment projects anywhere in the world. This physical transformation is in the service of an intellectual transformation. We are rethinking how we display our collection – the most holistic and ambitious redisplay in the Museum’s history. We have appointed world-renowned architect Lina Ghotmeh to rejuvenate and redevelop our Western Range – accounting for over a third of our galleries. The Development directorate will enable this transformation by delivering a major capital campaign, in which the Head of Strategy and Operations will play a central role.

Key areas of responsibility:

• Lead the development and delivery of the Museum’s fundraising strategy, including the capital campaign, working closely with senior leadership to set targets, milestones, and deliverables.
• Inspire and manage the team to implement cutting-edge tools, data systems, and practices to analyst donor behaviour, ensure operational efficiency, and drive revenue growth.
• Develop and implement a prospect research strategy, aligning stakeholder data with CRM operations to optimize fundraising opportunities and engagement.
• Ensure compliance with fundraising regulations and standards, manage risks related to stakeholder data, and make recommendations for system and structural improvements.
• Oversee the Museum’s CRM database, ensuring efficient data management and analysis of gift information to support donor stewardship.

About you:

• Degree or equivalent experience and fundraising industry network memberships.
• Experience of a senior role in a major fundraising campaign.
• Experience of leading fundraising operations teams in the cultural sector, higher education, a charity, or not for profit organisation.
• Experience of leading change.
• Tax efficient giving, charity compliance and data protection.
• Ability to speak with authority on regulatory and technical issues adjusting to the audience.
• Track record of delivering projects on time and within budget.
• Excellent people management skills, with experience of leading teams, developing staff, and motivating colleagues to achieve ambitious targets.
• Strong prioritisation and resource allocation skills.
• Diplomatic ability to achieve consensus with diverse stakeholders.

About the British Museum:

Founded in 1753, the British Museum’s remarkable collection spans over two million years of human history and culture. The Museum is a leading visitor attraction, and its world-famous collection includes the Rosetta Stone, Egyptian mummies, the Sutton-Hoo finds, and the Lewis Chessmen. The Museum also holds an extensive collection of prints and drawings spanning 600 years, including works by the greatest graphic artists such as Dürer, Michelangelo and Rembrandt.

You can view a selection of our impressive collection of prints and drawings in our virtual gallery.

The Museum offers a competitive benefits package including:

• Generous annual leave allowance of 25 days (rising to 30 days after 10 years’ service) plus 2.5 privilege days and plus bank holidays.
• Membership of the civil service defined benefit pension scheme (find out here what benefits a civil service pension provides).
• Free entry to a wide range of museums and exhibitions
• Participation in private and public Museum activities, including talks by leading curators from around the world and behind-the-scenes opportunities to learn how museums care for and manage their extraordinary collections.
• Interest-free travel, bicycle, and rental deposit loans
• Professional and personal development opportunities
• Employee Assistance Programme
• Discounts on food and gift shop purchases

For more information about this role, please see the job description.

The interviews are expected to take place on 16 May.

If you have any additional needs that we should be aware of to support you with your application, please provide details to [e-mail].

We have a legal responsibility to ensure that employees have the right to work in the UK.If you currently do not hold the right to work in the UK, we can only sponsor a limited number of roles that meet eligibility criteria. To offer a sponsorship, the job role you apply needs to be in the list of eligible occupations: https://www.gov.uk/government/publications/skilled-worker-visa-eligible-occupations. Additionally (with some limited exceptions), the role will need to meet the minimum salary threshold of £38,700 or the going rate for the job, whichever is the highest. You can find more information here: https://www.gov.uk/skilled-worker-visa/your-job

The British Museum is committed to promoting equality of opportunity for all staff and job applicants. We aim to create a working environment in which all individuals can make best use of their skills, free from unlawful discrimination or harassment. We value the benefits that a diverse workforce brings to a museum which represents world culture. The Museum is committed to ensuring that no job applicant suffers unlawful discrimination because of any protected characteristics. Our recruitment procedures aim to ensure that individuals are treated because of their relevant knowledge, skills, and experience.

We specifically encourage applications from candidates from ethnic minority groups who are underrepresented within our senior roles.

We offer a flexible way of working scheme that allows our employees to work remotely in a way that suits them and the organisation. We welcome questions and conversations at interview stage about how flexible working could work for you.

The Museum also adheres to the HMG Baseline Personnel Security Standard (BPSS) for pre-employment screening of Civil Servants.

Seniority level

• Seniority level

  Director

Employment type

• Employment type

  Full-time

Job function

• Job function

  Art/Creative and Management

• Industries

  Museums, Historical Sites, and Zoos

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