Head of Service Design & Enterprise Transformation

Cityfibre; Milton Keynes; On-site; GBP 90,000 - 135,000; Full time

Benefits offered by this job

Performance bonus

Job summary

CityFibre, the UK’s leading wholesale full fibre network, is seeking a Head of Service Design to lead the design and evolution of operating models, end-to-end services and processes. You will work across business, technology and network teams to translate strategy into scalable, effective ways of working.

You’ll drive enterprise service design capabilities, establish process ownership, and lead major transformation programmes, including Service Management, Digital, automation and AI-enabled

Qualifications

• Significant leadership experience in service design, process architecture, operating model design or business transformation.

Responsibilities

• Lead the design and evolution of enterprise operating models, aligning customer outcomes, processes, technology, data and organisational structures.
• Establish and govern our process architecture, standards and process ownership framework.
• Develop our service design capability across customer journeys, service blueprinting, value streams and service performance.
• Lead process simplification, standardisation and optimisation across multiple business functions.
• Develop process intelligence and process mining capability to identify improvement opportunities.
• Provide service and operating model leadership across major transformation programmes, including Service Management, Field Service, Digital, automation and AI-enabled operations.

Skills

Leadership

Service design

Process architecture

Enterprise operating models

Stakeholder management

Cross-functional collaboration

Digital transformation

Job description

CityFibre, the UK’s leading wholesale full fibre network, is seeking a Head of Service Design to lead the design and evolution of operating models, end-to-end services and processes. You will work across business, technology and network teams to translate strategy into scalable, effective ways of working.

You’ll drive enterprise service design capabilities, establish process ownership, and lead major transformation programmes, including Service Management, Digital, automation and AI-enabled