Head of Service Design and Community Participation

TN United Kingdom; London; On-site; GBP 50,000 - 90,000; Full time

Job summary

An established industry player is seeking a Head of Service Design and Community Participation to lead transformative initiatives in London. This pivotal role focuses on embedding community engagement into service design, ensuring that residents influence the services that affect their lives. The successful candidate will possess extensive experience in service design and project management, along with a passion for fostering collaborative relationships. Join a dynamic team dedicated to driving meaningful change and enhancing community participation in local governance.

Qualifications

• Expert knowledge in service design and innovation methods.
• Experience in managing collaborative relationships in complex environments.

Responsibilities

• Lead service and intervention design with community involvement.
• Shape local services and support residents in decision-making.

Skills

Service Design

Community Engagement

Project Management

Strategic Planning

Education

Degree in Social Sciences

Professional Certification in Service Design

Job description

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Head of Service Design and Community Participation, London

Client:

Location:

London, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

Job Reference:

266d71184292

Job Views:

15

Posted:

28.04.2025

Expiry Date:

12.06.2025

Job Description:

The role

Please be advised that this role is being managed on our behalf by Starfish. To apply, please click on the following link: https://starfishsearch.com/jobs/head-of-service-design-and-community-participation/

About Southwark:

We are the largest local authority social landlord in London, managing 55,000 homes lived in by 40% of Southwark’s residents. We are home to over 18,300 businesses including iconic London venues and social enterprises. We have a young, diverse, and growing population. And we stand together.

The Role:

Reporting to the Assistant Director, Strategy and Co-Design, this is a new role created to deliver on the council’s transformation priority to put residents at the heart of everything, working directly with communities to shape the places they live in and make decisions about issues which affect their lives.

You will lead on service and intervention design, working with residents and colleagues across the council to create, develop, and shape local services and support local people to lead in their community. We are looking for candidates with expert knowledge and understanding of service design and innovation methods, with extensive experience of using these to deliver change in complex environments.

You will have experience of building and managing collaborative relationships within and across communities and places, and of strategic planning and successful project and budget management in a medium to large organization, ideally in the public sector.

This post plays a very significant role in shaping the change and transformation direction of the Council. It also has a wider impact, championing new ways of designing and delivering services, with community participation at the heart of delivering lasting change across the borough.