Head of Service Delivery & Profitability

Nextech Group Limited; Horsham; On-site; GBP 65,000 - 75,000; Full time

Job summary

Nextech Group Limited is seeking a Head of Service Delivery to lead its service operation from its West Sussex base. This pivotal role requires expertise in leading service desk and field engineering teams, ensuring SLA performance, and managing stock as a financial asset.

The position offers a competitive salary between £65,000 and £75,000, emphasizing the central importance of the role within the business. The ideal candidate will have a strong background in managed print services and be commercially minded.

Qualifications

• Proven track record of SLA performance and customer satisfaction.
• Experience in managing stock as a financial asset.
• Ability to analyze and act on operational data.

Responsibilities

• Lead the service desk and field engineering teams.
• Own stock and asset control.
• Drive measurable commercial improvement across service operations.

Skills

Proven leadership of service desk and/or field engineering teams

Strong stock, asset and inventory control experience

Procurement and cost-control experience

Confident with operational ERP/service systems

Commercially minded with experience analyzing service profitability

Credible with senior client stakeholders

Background in managed print services

Experience embedding preventative maintenance programmes

Job description

Nextech Group Limited is seeking a Head of Service Delivery to lead its service operation from its West Sussex base. This pivotal role requires expertise in leading service desk and field engineering teams, ensuring SLA performance, and managing stock as a financial asset.

The position offers a competitive salary between £65,000 and £75,000, emphasizing the central importance of the role within the business. The ideal candidate will have a strong background in managed print services and be commercially minded.