Head of Service Delivery | Basingstoke/Hybrid | £80,000 - £110,000 |

ZipRecruiter; Basingstoke; Hybrid; GBP 80,000 - 110,000; Full time

Job summary

A fast-scaling fintech in Basingstoke is seeking a Head of Service Delivery to lead their post-sale customer journey. You will manage teams across Customer Success and Implementation, shape delivery frameworks, and drive customer retention. Ideal candidates will have strong leadership experience in enterprise SaaS or fintech, and a strategic mindset. This role offers a salary of up to £110,000, hybrid work, and excellent benefits.

Benefits

26 days holiday + bank

Solid pension

Hybrid working

Qualifications

• Strong leadership in enterprise SaaS or fintech delivery.
• Experience scaling teams and processes in a fast-paced environment.
• Background in regulated industries (banking, payments, etc.).

Responsibilities

• Leading multifunctional teams across delivery, support, and success.
• Building scalable onboarding and implementation frameworks.
• Driving customer retention and upsell through relationship management.
• Owning delivery strategy and KPIs across the department.
• Championing Agile/Hybrid methodologies and continuous improvement.

Skills

Leadership in enterprise SaaS

Experience in fintech delivery

Agile methodologies

Strategic thinking

Customer relationship management

Job description

Overview

Head of Service Delivery | Basingstoke/Hybrid | £80,000 - £110,000

Customer Success | Delivery Leadership | Fintech | SaaS | Agile | PMO | Implementation | Strategy | Growth | Culture Builder

Are you the kind of leader who thrives in high-growth environments?

Do you know how to scale delivery teams while keeping customers genuinely happy?

I’m working with a fast-scaling fintech that’s transforming how enterprise clients manage cash and payments. They’re on the hunt for a Head of Delivery to lead the post-sale customer journey, from onboarding and implementation to support and long-term success.

You’ll be owning the full delivery lifecycle, managing teams across Customer Success, PMO, Implementation, and Support. This is a strategic leadership role where you’ll shape delivery frameworks, drive customer retention, and build scalable processes that actually work.

You’ll be joining a tight-knit leadership team and playing a key role in defining how the business grows. Think: high autonomy, high impact, and a culture that values pragmatism over process for process’s sake.

What you’ll be doing:

• Leading multifunctional teams across delivery, support, and success
• Building scalable onboarding and implementation frameworks
• Driving customer retention and upsell through relationship management
• Owning delivery strategy and KPIs across the department
• Championing Agile/Hybrid methodologies and continuous improvement

What they’re looking for:

• Strong leadership in enterprise SaaS or fintech delivery
• Experience scaling teams and processes in a fast-paced environment
• Background in regulated industries (banking, payments, etc.)
• Strategic thinker with a hands-on approach

In return you will get a salary up to £110,000 and you will get Hybrid working, 26 days holiday + bank, solid pension and more.

If you’re interested please apply or send your CV to [e-mail]

No sponsorship.