Head of Service Delivery

TieTalent; Metropolitan Borough of Solihull; On-site; GBP 60,000 - 70,000; Full time

Job summary

A leading company in the manufacturing sector is seeking a Head of Service Delivery based in Solihull. This senior role involves leading the parts sales team, developing strategies for customer engagement, and ensuring growth in parts sales. Offering up to £70,000 per annum, this is an excellent opportunity for a motivated sales professional with significant experience in the aftersales market.

Benefits

Company laptop and phone

28 days annual leave

Company pension

Company discounts on major brands

Gym membership scheme

Qualifications

• Senior management experience in aftersales parts environment.
• Proven track record in developing and implementing parts sales strategies.
• Experience in analysing market data.

Responsibilities

• Lead the parts sales team to meet budgets and KPIs.
• Develop marketing strategies for new business.
• Manage relationships with customers and suppliers.

Skills

Strong interpersonal skills

Team management skills

Ability to create reports

Project management skills

Communication skills

Self-motivated

Tools

Microsoft Office

Job description

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About

Head of Service Delivery

Based in Solihull

Up to £70,000 per annum basic

We are looking for an exceptional sales and service professional to head up a national sales and service delivery role for a prominent client based in Solihull.

The company are a manufacturer on a national level - offering parts, servicing and maintenance aftercare. The role is heading up this function and is vitally important to the business growth plans.

Main job purpose of Head of service delivery and sales:

A senior position within the Aftersales team, accoutable for creating and delivering the parts sales business strategy, leading to customer satisfaction and parts sales growth.

Lead and manage the parts sales team to achieve declared budgets and KPI’s.

Create, analyse, and manage impactful marketing strategies including digital communications and leading domestic and international shows where required.

Key duties and responsibilities of head of service delivery and sales:

Parts Sales

• Develop and implement robust strategies for parts sales
• New business development leading to increased customer base and parts sales
• Research, organise, and lead relevant shows and exhibitions both UK and international
• Create and strengthen existing customer and supplier relationships
• Continually review market trends to ensure parts sales are aligned to demand and price
  
  

Business Growth

• Develop and implement effective marketing strategies targeting prospect customers
• Undertake extensive market research leading to new customer and product opportunities
• Delivery and ongoing management of digital marketing campaigns
• Proactively meet customers and suppliers to develop new business ideas and objectives
• Directly manage our parts sales website to ensure content and functionality is relevant
  
  

Leadership

• Demonstrate a supportive approach to all staff focussed on employee engagement
• Lead, drive and motivate employees to achieve business KPI’s and goals through objectives
• Carry out documented performance reviews, provide feedback and agree improvement tasks
• Embrace and demonstrate a strong, inclusive, and collaborative team ethos
• Proactively deliver the aftersales strategy through effective communication and objectives
  
  

Role Requirements of head of service delivery and sales

Experience

• Previous senior management level experience in a National aftersales parts environment
• A proven track record of developing and implementing documented parts sales strategies
• Proven experience in designing and leading parts sales campaigns
• Demonstrable high degree of commercial understanding relating to profit and loss
• Prior experience of analysing complex data to increase parts sales and improve availability
  
  

Skills

• Strong interpersonal and team management skills
• Highly organised and self-motivated
• Ability to create regular and detailed reports
• Demonstratable evidence of creating and embedding KPI’s and objectives
• Good communication skills and the ability to work on your own initiative
• Be an effective team player and actively contribute to our continual improvement culture
• Computer Literate including all MS Office Applications
• Strong organisational, process and project management skills
  
  

Benfits To The Role

Up to £70,000 per annum basic

Company laptop and phone

28 days annual leave

Company Pension

Company discount of major brands and gym scheme

If you have a passion for sales and service, and you match the criteria, apply today

Nice-to-have skills

• Digital Marketing
• Project Management
• Team Management
• Solihull, England
  
  

Work experience

• General Project Management
• Sales Manager / Director of Sales
  
  

Languages

• English

Seniority level

• Seniority level

  Director

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Technology, Information and Internet

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