Head of Service Delivery

JR United Kingdom; Derby; On-site; GBP 50,000 - 75,000; Full time

Job summary

Join a rapidly growing company as the Head of Service Delivery, where you'll lead our delivery team and drive operational excellence. This role involves overseeing daily operations, improving service delivery, and ensuring compliance. Ideal candidates have a strong leadership background in tech-enabled services and a keen focus on client satisfaction.

Benefits

Competitive base salary

Private health insurance

£1,500 remote work setup allowance

Annual team retreats

Qualifications

• Strong background in operations leadership within tech-enabled services.
• Experience building and scaling systems for performance improvements.
• Effective communication skills for cross-team collaboration.

Responsibilities

• Oversee daily operations of delivery team including consultants and writers.
• Drive improvements in productivity and service quality.
• Own metrics related to delivery performance.

Skills

Leadership

Operational Excellence

Team Management

Compliance Management

Resource Planning

Job description

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Join one of the the fastest-growing companies, where they leverage AI and a tech-enabled service model to help businesses secure funding.

The Role

As Head of Service Delivery, you’ll oversee the daily operations of our expanding delivery team — including consultants, writers, and team leads. Your mission: drive performance, plan capacity, ensure excellence in delivery, and keep our clients delighted.

You’ll take ownership of output targets, operational KPIs, and compliance, all while building scalable systems and cultivating a high-performing, motivated team. This is an ideal role for someone who has scaled operations in a fast-growth environment and is eager to make a tangible impact.

What You’ll Be Doing

• Leading the day-to-day operations of our Grant Consultants and Platinum Writers
• Driving improvements in productivity, turnaround speed, and service quality
• Designing and implementing scalable operational processes and systems
• Owning delivery metrics including volume, SLAs, refunds, margin, and NPS
• Managing resource planning and forecasting in line with sales demand
• Ensuring compliance (e.g. GDPR) with a zero-breach track record
• Delivering high-touch, consultative service that drives client satisfaction
• Partnering with Sales and Product to improve processes and retention
• Coaching delivery leaders to build and scale high-performing teams, including addressing underperformance when needed

We’d Love to Hear From You If You:

• Have a strong background in operations leadership within tech-enabled service businesses
• Have built and scaled systems that deliver measurable performance improvements
• Have led multidisciplinary teams across consulting, content, or service delivery
• Know how to forecast, plan, and allocate resources effectively
• Understand compliance frameworks and are confident managing delivery risk
• Are commercially minded and comfortable owning KPIs and delivery outcomes
• Thrive in dynamic, high-growth environments and enjoy operational problem-solving
• Communicate effectively across teams, leadership, and external stakeholders

What You’ll Get:

• Competitive base salary (shared upfront at the first interview)
• Private health insurance
• £1,500 remote work setup allowance
• Annual team retreats — past trips include Barcelona and Rome