Head of Service

NHS Jobs; Wirral; On-site; GBP 60,000 - 80,000; Full time

Job summary

Wirral Stop Smoking is seeking a Service Leadership, Performance and Culture lead to ensure delivery against KPIs, outcomes and quality standards. You will manage multidisciplinary teams and any subcontractors, embedding a high-performance, compassionate and accountable culture, while keeping service user voice and inclusion central to delivery.

The role also covers communications, engagement, and promotion to build trust, drive awareness and referrals, and oversee development of strategies with

Qualifications

• Degree in health/social care or equivalent experience.
• Experience in public health, community or integrated care settings.
• Knowledge of governance, safeguarding and financial management.

Responsibilities

• Strategic leadership of service delivery, performance, quality and finances.
• Lead workforce planning, resource allocation and service improvement.
• Maintain governance, risk, safeguarding and stakeholder relationships.
• Drive engagement, referrals and system-wide partnerships.

Skills

Senior leadership

People management

Strategic thinking

Communication

Partnership working

Education

Degree in health/social care

Job description

At Wirral Stop Smoking we work collaboratively with local partners to deliver accessible, evidence-based interventions and outreach support. Together, the aim is to empower individuals to take control of their health, improve wellbeing, and reduce inequalities within local communities.

Role Purpose: Service Leadership, Performance and Culture

Overall leadership and accountability for Wirral Stop Smoking, ensuring delivery against contractual KPIs, outcomes and quality standards. Leading and managing multidisciplinary teams and any subcontractors, embedding a high-performance, compassionate and accountable culture. Ensuring the service remains people-powered, with service user voice, co-production and inclusion embedded throughout delivery and development.

Communications, Engagement, Promotion and Lead Generation

Holding strategic ownership of communications and engagement, ensuring the service is clearly positioned, well-promoted and trusted across Wirral. Ensuring effective service promotion and lead generation, driving awareness, uptake and appropriate referrals through community, system and digital channels. Overseeing the development and delivery of communications and marketing strategies in partnership with ABLs communications and engagement teams. Ensuring strong stakeholder and community engagement to support sustained referral pathways into and out of the service.

Service Development and Solution-Focused Improvement

Leading service development and innovation, identifying challenges, gaps and opportunities and designing practical, evidence-based solutions. Translating commissioner priorities, population insight and performance data into clear service improvement and development plans. Driving continuous improvement using ABLs improvement framework, enabling staff and partners to contribute to innovation and problem-solving.

Strategic Planning, Capacity and Resources

Ensuring effective workforce, capacity and resource planning to meet current and future demand. Ensuring services are delivered efficiently and equitably across Wirral, targeted to priority populations and areas of greatest need.

Financial Management and Value for Money

Full accountability for service budgets, financial performance and cost control. Ensuring best use of resources and demonstrable value for money for commissioners.

Governance, Quality, Risk and Health and Safety

Ensuring robust governance systems are embedded, including safeguarding, information governance and health and safety. Oversight of risk identification, mitigation and escalation across the service.

Commissioner and System Leadership

Acting as the senior accountable lead and primary point of contact for commissioners. Producing high-quality reports covering performance, outcomes, social value, lived experience and improvement activity. Representing Wirral Stop Smoking and ABL at senior system, place, ICS and partnership forums.

Essential Duties and Responsibilities

• Strategic leadership of service delivery, performance, quality and finances
• Lead workforce planning, resource allocation and service improvement
• Maintain governance, risk, safeguarding and stakeholder relationships
• Drive engagement, referrals and system-wide partnerships

Required Skills and Competencies

• Strong senior leadership and people management skills
• Strategic thinking and ability to manage complex services
• Excellent communication, influencing and partnership working
• Data-driven decision-making and continuous improvement focus

Qualifications / Training Requirements

• Degree (or equivalent experience) in health/social care
• Experience in public health, community or integrated care settings
• Knowledge of governance, safeguarding and financial management

Please note that we are unable to offer sponsorship for this role