Head of Service

The Methodist Church in Britain; Nottingham; On-site; GBP 70,000 - 100,000; Full time

Job summary

ABL Health Ltd. is seeking a Head of Service to lead the Wirral Stop Smoking program, delivering KPIs and ensuring high-quality outcomes across the service. You will oversee budgets, workforce, and communications while driving service development and equity in health outcomes.

You will work with commissioners, boards and partners to align priorities with population data and ensure robust governance, safeguarding and risk management. Travel to delivery sites may be required.

Qualifications

• Degree (or equivalent experience) in a health-related field such as nutrition, dietetics, nursing, public health, community health, health improvement or community development.
• Delivery or management experience in areas such as weight management, smoking cessation, health checks or behaviour change.
• Managing and inspiring large teams and partners.
• Working with external boards and steering groups to improve behaviour change outcomes.
• Contract, performance management and working with commissioners.
• Service improvement, and using service and population health data to shape development.
• Experience in public health, community or integrated care settings.

Responsibilities

• Provide strategic leadership and accountability for the service, delivering contractual KPIs, performance targets and quality standards.
• Lead multidisciplinary teams and subcontractors, building a high-performing, compassionate and inclusive culture.
• Own service budgets, financial performance and cost control, ensuring value for money for commissioners.
• Plan workforce, capacity and resources to meet current and future demand.
• Hold strategic ownership of communications, marketing and engagement to drive awareness, uptake and referrals.
• Lead service development and innovation, turning commissioner priorities and population data into improvement plans.
• Drive continuous improvement using performance data, population insight and evidence-based approaches.
• Ensure robust governance, including safeguarding, information governance, health and safety and risk management.
• Act as the senior accountable contact for commissioners, producing performance, outcomes and social value reports.
• Represent the service and ABL Health at senior system, place, ics and partnership forums.
• Embed service user voice, co-production and inclusion throughout delivery.

Skills

Senior leadership

Strategic thinking

Communication

Partnership working

Education

Degree in health-related field

Job description

This Head of Service post leads the Wirral Stop Smoking service, run by ABL Health Ltd, which offers tailored support to help residents quit for good. The role carries senior accountability for contract delivery, performance and quality, alongside leading multidisciplinary teams and subcontractors and owning budgets. It also takes in communications, lead generation and commissioner relationships, with a focus on reducing health inequalities across the borough. Visa sponsorship is not available for this role.

What the job involves

• Provide strategic leadership and accountability for the service, delivering contractual KPIs, performance targets and quality standards
• Lead multidisciplinary teams and subcontractors, building a high-performing, compassionate and inclusive culture
• Own service budgets, financial performance and cost control, ensuring value for money for commissioners
• Plan workforce, capacity and resources to meet current and future demand
• Hold strategic ownership of communications, marketing and engagement to drive awareness, uptake and referrals
• Lead service development and innovation, turning commissioner priorities and population data into improvement plans
• Drive continuous improvement using performance data, population insight and evidence-based approaches
• Ensure robust governance, including safeguarding, information governance, health and safety and risk management
• Act as the senior accountable contact for commissioners, producing performance, outcomes and social value reports
• Represent the service and ABL Health at senior system, place, ics and partnership forums
• Embed service user voice, co-production and inclusion throughout delivery

What’s required

Qualifications

• Degree (or equivalent experience) in a health-related field, such as nutrition, dietetics, nursing, public health, community health, health improvement or community development

Experience

• Delivery or management experience in areas such as weight management, smoking cessation, health checks or behaviour change
• Managing and inspiring large teams and partners
• Working with external boards and steering groups to improve behaviour change outcomes
• Contract, performance management and working with commissioners
• Service improvement, and using service and population health data to shape development
• Experience in public health, community or integrated care settings

Skills & knowledge

• Strong senior leadership and people management skills
• Strategic thinking and managing complex services
• Excellent communication, influencing and partnership working
• Data-driven decision-making and a focus on continuous improvement
• Knowledge of governance, safeguarding and financial management

Other

• Work flexibly, including evening and weekend work
• Willingness to travel to delivery locations in Bolton where required

Nice to have

• Masters qualification or equivalent