Head of Safeguarding and Customer Experience

Creative Support Ltd; Stockport; On-site; GBP 50,000; Full time

Job summary

An established industry player is seeking a Head of Safeguarding and Customer Experience to lead safeguarding efforts and enhance customer service. This pivotal role involves working closely with senior management to uphold the highest standards of care and support for service users. You will innovate practices that amplify the voice of those you serve, ensuring their needs and preferences are prioritized. With a commitment to fostering an open and learning culture, you will guide two teams while collaborating with the Quality senior leadership team. Join a passionate organization that values inclusivity and excellence in service delivery.

Benefits

Full training and supervision

Excellent employment benefits

Inclusive workplace environment

Qualifications

• Extensive experience in safeguarding and customer experience.
• Exceptional report writing and leadership abilities.

Responsibilities

• Oversee safeguarding responsibilities and customer experience.
• Lead teams and ensure excellent duty of care.

Skills

Leadership Skills

Report Writing Skills

Teamwork

Professional Curiosity

Interagency Skills

Reflective Practice

Digital Literacy

Job description

Head of Safeguarding and Customer Experience

Job Reference: 77593

Posted: Thursday 20th February 2025

Closing Date: Monday 10th March 2025

Up to £50,000 per annum

Stockport, Greater Manchester

Full-Time

We are looking for a highly experienced leader and senior practitioner who is flexible and interested in carrying out a diverse and rewarding role overseeing and leading on safeguarding responsibilities and good practice and customer experience. You will work proactively with the Executive and senior management team to ensure excellent duty of care for safeguarding and promote an open and learning culture. You will work to uphold Duty of Candour principles. Creative Support works with over 6,000 service users across over 650 sites throughout England, with 80 CQC registered locations. We have an excellent reputation on which to build.

The Head of Safeguarding and Customer Experience will continue and develop the successful corporate senior level oversight of safeguarding and oversee our Serious Incident Register and procedure to Board level. Additionally, through the delivery of excellent customer experience, the post holder will be ambitious for the lives of the people we support and will ensure people are safe and well supported. The role will innovate and advocate for the voice of the service user to be heard and their preferences for support respected and delivered.

Some key skills required for the role include being informed, calm, responsible, insightful, possessing exceptional report writing skills, leadership skills, teamwork, reflective practice, professional curiosity, and excellent interagency skills.

The Head of Safeguarding and Customer Experience will oversee two small teams and be part of the Quality senior leadership team. You will be digitally literate, have excellent report writing and presentation skills, and contribute to excellent social care governance processes with other senior colleagues and the executive team.

The post holder will be primarily based at our head office in Stockport, and the work pattern will be agreed based on the needs of the role. You will work proactively with the senior management team to ensure excellent duty of care is delivered.

The post holder will also be expected to deliver local skills-based training sessions and coaching to improve management skills in managing and preventing safeguarding. Skills-based work will include maintaining open and learning cultures, Duty of Candour approaches, and providing excellent customer experience.

Full training, supervision, and support will be provided alongside excellent employment benefits.

If you are interested in the role and would like to discuss it further, please contact Sam Priestley, Service Director at 0161 236 0829 / 07875 769 897.

Vacancy Reference Number: 77593

Applications for this role must be submitted via the Creative Support website using the above vacancy reference number.

We are a passionate, inclusive, and anti-racist organization – Stonewall Diversity Champion, Disability Confident Employer who have recently received Investors in People Gold awarded.

Applications are reviewed as they are received. We do not provide feedback for unsuccessful applications. We can only accept applications from candidates who are located in and eligible to work within the UK – This post will not be open to Sponsorship under the UKVI scheme, and we are unable to accept applicants with Skilled Worker Visas.

Application Instructions:

To apply, candidates must complete the online application form located on our company website via the listing for the above reference numbered role. We do not accept CVs as a method of application.

Completed Application Forms must be submitted to our Head Office address (below) or emailed to be considered for the vacancy. If you have not received a response to your application within 10 working days of the closing date, please accept this as notification of an unsuccessful application. Unsuccessful applicants must wait 6 months before reapplying. We do not provide outcomes for unsuccessful applications.

Recruitment Department, Creative Support Ltd, Wellington House, 131 Wellington Road South, Stockport, SK1 3TS