Head of Safeguarding and Customer Experience

Mountain Financial Printing & Design Group; Manchester; Hybrid; GBP 40,000 - 80,000; Full time

Job summary

An established industry player is seeking a Head of Safeguarding and Customer Experience to lead safeguarding initiatives and enhance customer experiences. This pivotal role requires a seasoned leader to collaborate with senior management, ensuring the highest standards of care and promoting a culture of transparency and learning. The position involves managing safeguarding oversight, advocating for service users, and delivering training. With flexible work patterns and a commitment to inclusivity, this role offers a chance to make a significant impact in social care governance and customer service excellence.

Qualifications

• Extensive experience in safeguarding and customer experience.
• Ability to manage Serious Incident Register and procedures.

Responsibilities

• Oversee safeguarding responsibilities and customer experience.
• Deliver local training and coaching on safeguarding principles.

Skills

Leadership

Report Writing

Teamwork

Digital Literacy

Interagency Skills

Reflective Practice

Professionalism

Job description

Head of Safeguarding and Customer Experience

Join to apply for the Head of Safeguarding and Customer Experience role at Mountain Financial Printing & Design Group

We are seeking a highly experienced leader and senior practitioner to oversee safeguarding responsibilities and customer experience. The role involves working closely with the executive and senior management to ensure excellent safeguarding duty of care, promote an open learning culture, and uphold Duty of Candour principles.

Creative Support operates over 650 sites across England, supporting more than 6,000 service users, with 80 CQC-registered locations. The Head of Safeguarding and Customer Experience will maintain and develop senior-level oversight of safeguarding, including managing our Serious Incident Register and procedures at the board level. Additionally, the role focuses on delivering excellent customer experiences, advocating for service users' voices, and ensuring their safety and well-being.

Key skills required include being informed, calm, responsible, insightful, with exceptional report writing, leadership, teamwork, reflective practice, professionalism, interagency skills, and strong values.

The role oversees two small teams and is part of the senior leadership team for quality. The candidate must be digitally literate, possess excellent report writing and presentation skills, and contribute to social care governance alongside senior colleagues and the executive team.

The primary location is our head office in Stockport, with flexible work patterns based on role needs. The post involves delivering local training and coaching on safeguarding, Duty of Candour, and customer experience, alongside full training and support.

Interested candidates should contact Sam Priestley, Service Director, at 0161 236 0829 or 07875 769 897 for further discussion.

Applications must be submitted via the Creative Support website, referencing Vacancy Number: 84056. We are an inclusive, anti-racist organization, Stonewall Diversity Champion, Disability Confident Employer, and recent Investors in People Gold awardees. We only accept applications from candidates eligible to work in the UK. Unsuccessful applicants must wait 6 months before reapplying.

For application advice, call 0161 236 0829. Send completed applications to our Head Office at Wellington House, Stockport, or email as instructed. If no response is received within 10 working days after the deadline, consider your application unsuccessful.