Head of Risk Governance

Nationwide; Swindon; Hybrid; GBP 120,000 - 160,000; Full time

Job summary

Nationwide is seeking an experienced Head of Risk & Governance to lead the Retail & Group Customer Operations Risk function, driving risk, conduct, regulatory and control improvements across Collections & Recoveries and Specialist Support.

You will work with business, change and other risk teams to maintain a robust risk profile, ensure consumer duty compliance, and deliver strong customer outcomes through a hybrid working model across UK offices.

Responsibilities

• Drive risk, conduct, regulatory and control improvements across Nationwide’s Collections & Recoveries and Specialist Support.
• Provide risk expertise, guidance and opinions on all aspects of conduct, regulatory and operational risk.

Job description

Are you an experienced risk and governance professional? Could you put your skills and knowledge into practice in our Retail & Group Customer Operations Risk function, helping keep Nationwide and our customers safe? If yes, we have an exciting opportunity for you to join the team!

We’re looking for a proactive, high-performing Head of Risk & Governance to join our Retail & Group Customer Operations Risk team. This role is responsible for driving a broad risk, conduct, regulatory and control improvement agenda across Nationwide’s Collections & Recoveries and Specialist Support areas, helping deliver Nationwide’s strategy through provision of risk expertise. The successful candidate will lead a combination of direct and matrix reports and will be a member of the Retail Risk Leadership Team.

You will be leading the first line risk team responsible for all areas within the Nationwide Support function, which encompasses Collections & Recoveries and our Specialist Customer Support area which includes Bereavement and Power of Attorney, providing risk expertise, guidance and opinions on all aspects of conduct, regulatory and operational risk. You will be working closely with business, change and other risk teams to ensure risks are identified, appropriately understood and mitigated, documented and approved including through maintaining a robust risk profile for the business area. Customer outcomes are at the heart of everything we do, you should have a thorough understanding of Consumer Duty along with a passion for customer experience.

At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected.

For this job you’ll spend at least two days per week, or if part time you’ll spend 40% of your working time, based at either our Swindon, London, Bournemouth, Northampton, Dunfermline, Sheffield, Wakefield, Glasgow or Gosforth office. If you’re based at our Glasgow office, this will apply from 1 April 2027 and ahead of that there will be a need to regularly connect with colleagues for collaboration events. If you are aligned to our Gosforth hub (as this is your nearest location), there will be a need to regularly connect with colleagues for collaboration events. This is anticipated to be weekly in Gosforth. If your application is successful, your hiring manager will provide further details on how this works. You can also find out more about our approach to hybrid working here.