Head of Revenue Operations & Strategy

Birdie Care Services Limited; Greater London; Hybrid; GBP 110,000 - 150,000; Full time

Benefits offered by this job

Hybrid London HQ

Stock options

Annual learning budget

Private health insurance

Job summary

Birdie is transforming home healthcare and building a lo

Qualifications

• Experience redesigning how commercial teams use AI/automation.
• Ownership of pricing, segmentation or compensation decisions in a B2B SaaS business.
• Ability to direct data work and challenge systems without doing it all.

Responsibilities

• Lead the AI transformation of our go-to-market teams; redesign workflows around AI and agents and prove productivity gains.
• Shape commercial strategy with the CRO, including segmentation, GTM approach, pricing and packaging.
• Set targets, quotas, capacity plans and compensation plans across marketing, sales and customer success.
• Own commercial operations: processes across the customer lifecycle, the commercial tech stack, data quality, and insights.
• Run the commercial operating rhythm: forecasting, performance reviews, planning and OKRs.
• Lead cross-functional commercial projects and the analysis that informs leadership decisions.
• Lead and grow a team of revenue operations and data specialists.

Skills

AI transformation

Pricing strategy

Data storytelling

Cross-functional leadership

Job description

About Birdie

At Birdie, we’re reimagining care for older adults. We’re building the technology that powers the future of home healthcare, empowering care teams with tools to deliver better, more dignified care, and enabling older people to thrive in their own homes for longer. Our all-in-one solution powers millions of care visits every month, equipping care providers with the tools they need to deliver exceptional, efficient care.

We’re not here to tinker at the edges. We’re here to radically transform a broken system.

That’s why we’ve built an all-in-one platform that supported over 60 million care visits and enabled care for 116,000 individuals in 2025, and we continue to grow our impact. We’re scaling fast, but staying true to our purpose. That’s why we’re proud to be a B Corp, using business as a force for good.

Founded in 2017, Birdie is backed by world-class investors like Index Ventures, Sofina and Omers. In 2023, we ranked #6 in the Deloitte Fast 50, making us one of the fastest-growing tech companies in the UK. You can check out more about our impact and recognition here.

But speed isn’t the point. Impact is.

Your mission

Your mission is to redesign how Birdie’s commercial teams work. You’ll use AI to give our sales, customer success and SDR teams more leverage, so more care providers choose Birdie, stay with us and grow with us. You’ll work alongside our co-founder and CRO to shape commercial strategy, and lead the team that turns it into processes, systems and insight.

How you will contribute

• Lead the AI transformation of our go-to-market teams. Find where frontline time goes, redesign workflows around AI and agents, and prove the productivity gain.
• Shape commercial strategy with our CRO, including segmentation, go-to-market approach, pricing and packaging.
• Set targets, quotas, capacity plans and compensation plans that reward the right behaviour across marketing, sales and customer success.
• Own commercial operations through your team: processes across the full customer lifecycle, the commercial tech stack, data quality, and the insight leaders use to decide.
• Run the commercial operating rhythm, including forecasting, performance reviews, planning and OKRs.
• Lead cross-functional commercial projects, and bring the analysis behind leadership and board decisions.
• Lead and grow a small team of revenue operations and data specialists.

You’ll thrive here if...

• You’ve redesigned how commercial teams work using AI or automation, and can show the productivity gains it delivered.
• You’ve owned pricing, segmentation or compensation decisions in a B2B SaaS business, and can make the case to senior leaders.
• You’re technical enough to direct and challenge systems and data work, without needing to do it all yourself.
• You turn data into clear recommendations, and you change minds with evidence, including when people disagree.
• You care more about outcomes than process, and you like working at pace.
• You want your work to improve how older people are cared for.

Imposter syndrome is real - and we don’t expect you to tick every box. If you're excited about our mission and think you could make a difference here, we want to hear from you.

What you’ll get from us

We believe people do their best work when they’re supported, trusted and inspired. Here’s how we build a world-class employee experience:

Compensation

• Competitive base salary, reviewed against benchmarks annually
• Generous stock options - because we’re building this together
• Bi-annual performance cycles with individual compensation reviews

Learning & Growth

• Annual personal learning budget and access to training, coaching and mentorship
• Time and space for growth - you set your development goals, we back them

Flexible Working

• Hybrid working - 2-3 days per week in our incredible London HQ
• Budget to set up your home workspace
• Regular in-person meetups, socials and offsites

Time Off

• 33 days holiday (25 days + public holidays)
• Extra day off on your birthday (use it whenever you like!)
• Company shutdown between Christmas and New Year
• 2 volunteering days each year to give back to causes that matter

Family-first Policies

• Industry leading paid primary and secondary caregiver leave
• 5 paid days for fertility treatments for those who need it
• Private health insurance with AXA
• Wellbeing perks via Happl (gym discounts, mental health support, and more)

Other Perks

• Cycle to work scheme
• 4% employer pension contribution when you contribute 5% (UK)
• A deeply human, radically transparent culture

Why Birdie?

Because you want to do meaningful work that improves lives - and grow at speed while doing it. We’re building more than a product - we’re building a movement. A movement to show that tech, when built with empathy and integrity, can change lives.

We’re a team of entrepreneurs, dreamers, and doers. Join us to shape the future of care, work alongside ambitious, kind people, and help reimagine how society cares for its older adults. We dream big, act fast, and work collaboratively with one goal in mind: to create a world where we all age with confidence.

Equal Opportunities Statement

We’re committed to building a diverse team and inclusive culture. That means creating a hiring process that gives everyone a fair chance regardless of background, identity or lived experience.

Need adjustments or support during the application process? Let us know. We’re here to help.

Ready to build the future of care?