Head of Retail & Travel Operations

C&M Travel Recruitment; York; On-site; GBP 50,000 - 70,000; Full time

Job summary

A leading travel recruitment company is seeking a Head of Retail & Travel Operations to manage operations and drive growth in a multi-channel travel business. This role offers dynamic leadership opportunities, with responsibilities spanning retail sales, administration, and innovative marketing strategies, catering to a diverse team and expanding operations.

Benefits

Competitive salary package

Performance-related bonus

Travel industry perks and holiday concessions

Qualifications

• Strong experience in retail travel management or call centre environments.
• Proven leadership with team development skills.
• Excellent understanding of leisure travel products.

Responsibilities

• Lead and manage the call centre and admin team to exceed sales targets.
• Develop and execute marketing strategies across various platforms.
• Manage key financial functions including budgeting and invoicing.

Skills

Leadership

Sales Growth

Financial Management

Marketing

Customer Acquisition

Job description

Location: Yorkshire, Office base with flexibility

Head of Retail & Travel Operations

About the Role:

An exciting opportunity has become available for a talented and experienced General Manager to lead a well-established and growing multi-channel travel business. This role is ideal for a senior travel industry professional who thrives in a dynamic environment, enjoys leading diverse teams, and is passionate about growth and innovation in leisure travel.

You will be responsible for managing day-to-day operations across retail sales, administration, marketing, and a rapidly expanding homeworking division. This role combines strategic leadership with hands-on business development and offers significant autonomy to shape the future of the business.

Head of Retail & Travel Operations Key Responsibilities:

• Lead and manage a small in-house call centre and admin team to achieve and exceed sales targets
• Develop and execute marketing strategies across digital and traditional platforms
• Oversee website management and content for multiple travel brands
• Expand and support a national network of homeworkers, including recruitment, onboarding, and training
• Manage key financial functions including budgeting, invoicing, and commission payments
• Identify and launch new product opportunities, with a focus on high-margin offerings such as cruise and long-haul travel
• Collaborate with stakeholders and suppliers to drive commercial performance

Head of Retail & Travel Operations Skills and Experience:

• Strong experience in retail travel management, or call centre, or homeworking environments
• Proven leadership skills with the ability to inspire and develop teams
• Commercially driven with a strong track record in achieving sales and growth targets
• Excellent understanding of leisure travel products and customer expectations
• Confident managing financial operations and performance reporting
• Creative thinker with experience in marketing, digital engagement, and customer acquisition

Head of Retail & Travel Operations Additional Info:

• Competitive salary package dependant on experience
• Performance-related bonus
• Travel industry perks and holiday concessions
• Office based in Yorkshire with flexibility
• The opportunity to shape and grow an already successful business