Head of Reservations & Guest Experience

Cheval Residences; Greater London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A luxury hotel brand in Greater London is seeking a Head of Reservations to lead their team, enhancing guest experiences from the initial enquiry through to booking. You will collaborate with revenue managers to ensure optimal performance and build trusted relationships with clients and internal teams. This pivotal role requires strong leadership and commercial acumen, ensuring every opportunity is maximized for memorable guest stays.

Qualifications

• Experience in leading a reservations team in the hospitality industry.
• Strong understanding of revenue management principles.
• Ability to build trusted relationships with clients and internal teams.

Responsibilities

• Lead the Reservations Team to enhance guest experiences.
• Collaborate with Revenue Managers to optimize performance.
• Engage with top-tier clients and manage seamless communication.

Skills

Commercial acumen

Leadership

Communication skills

Job description

A luxury hotel brand in Greater London is seeking a Head of Reservations to lead their team, enhancing guest experiences from the initial enquiry through to booking. You will collaborate with revenue managers to ensure optimal performance and build trusted relationships with clients and internal teams. This pivotal role requires strong leadership and commercial acumen, ensuring every opportunity is maximized for memorable guest stays.