Head of Quality Assurance

Eaton; Cheltenham; On-site; GBP 65,000 - 90,000; Full time

Job summary

Eaton's Quality Management function ensures products and services meet required standards through QA programmes and quality control policies. The role leads a defined team, develops plans, and guarantees business-aligned quality performance throughout the value stream, including suppliers.

You will drive continual improvement, support audits, and govern compliance with international aerospace standards while fostering a highly engaged, customer-focused team.

Qualifications

• Trained Auditor with aerospace experience
• Degree-level qualification in a related field
• Experience in QA in design and manufacturing
• Familiar with RCCA tools and quality investigations

Responsibilities

• Lead QA function to embed quality across processes and suppliers
• Maintain the Business Management System in partnership with stakeholders
• Lead audits, assessments and visits by customers and authorities
• Coach and develop the Quality Assurance team
• Ensure compliance with CAA, EASA, FAA and AS9100 standards

Skills

Communication skills

Leadership

Problem solving

Decision making

Education

Degree level education

Tools

Microsoft Office

Job description

The Quality Management function in Eaton ensures that Eaton's products and services meet the required standards of quality through direction of the quality assurance programmes and quality control policies and the application of the Quality Management System. It further ensures assurance that the QA Policy is performed by qualified and experienced personnel.The role holder manages professionals in a defined area of Eaton. Develops plans for their team to ensure optimum use of time and resources. Ensures team performance is aligned and contributes to the overall plans of their area.What you’ll do:Ensure that the QA function acts and is seen as a business differentiator, adding value, working with all functions to ensure that quality and assurance is embedded and aligns with the business needsMaintain and support an effective Business Management System, in partnership with stakeholders throughout the business so that products and processes conform to applicable standards and specifications, and the incidence and costs of quality non-conformances are monitored and improvedAssure that processes are being followed in accordance with the requirements of the Business Management System (BMS) throughout the value stream including suppliers, and to leading resolution processes where this is not the caseEnsure the effectiveness and fulfilment of Eaton's Quality Policy throughout the value stream including suppliers while complying with all applicable regulatory and customer required specificationsEnsure their areas of responsibility and team meet the needs of the business and deliver against commitmentsTo provide effective leadership and guidance of the function delivering the needs of the business and the role to ensure that both the tactical and oversight QA requirements are satisfiedMotivate, energise and support a highly engaged workforce in a collaborative quality & customer focussed team environment in relentless pursuit of continuous improvementCoach, mentor, and develop the Quality Assurance teamTo support the maintenance of the company requirements and approvals e.g. CAA, EASA, FAA, AS, etc. as requiredTo support the delivery of the audit calendar covering product, process, supplier and design audits required to satisfy the requirements of the company quality approvals and our customersSupport external Quality audits, assessments and visits by customers and authoritiesSupport the compliance monitoring function with regard to airworthiness and customer requirementsQualifications:Trained AuditorIdeally educated to degree level with extensive experience in Quality Assurance and managing effective teams in a design & manufacturing environmentHas worked in an Aerospace Organisation and has experience across the various Quality disciplines i.e. Product, Design, Process & Design,Experience in Aerospace standards (e.g. CAA Part 21, CAA & EASA Part 145, FAA, AS9100, etc.)Has a proven and broad experience in Quality function meeting on-going requirements in relation to the authorities and customerExperience in managing Quality Investigations using RCCA toolsExperience in managing and meeting Product Source Inspections and Conformity requirementsProven experience working within an Aerospace quality management systemExperience of liaising with internal and external customersSkills:Good communication skills demonstrated both verbally and in writingDemonstrated experience in building good working relationships and gaining trust and respect with internal and external customersAn understanding of costs and financial implications within the quality departmentSelf-driven and able to monitor own performance effectively to ensure deadlines and commitments are metEffectively able to manage own time according to the role requirementsWorks effectively with othersProactively able to manage own work to in order to achieve objectivesUse own initiative within the scope of the rolePlans work and consistently delivers on timeSeeks effective solutions to problems encounteredMakes timely decisions within the scope of the roleDemonstrates a “Can do” positive attitudeGood application of Microsoft packages and relevant software for the roleWhat we offer:Opportunity to work in a global, highly collaborative environmentChallenging projects in dynamic collaborative teamStrong focus on learning, development, and career progressionCompetitive compensation and benefits packageA culture that promotes inclusion, accountability, and continuous improvement#LI-NK2All positions may require participation in video and in-person interviews as part of the hiring process. All candidates will be evaluated based on job-related competencies, and all candidates’ privacy rights and data security will be protected in accordance with applicable laws.We are committed to ensuring equal employment opportunities for job applicants and employees. Our recruitment processes use balanced selection criteria and avoid unlawful discrimination against applicants on the basis of their age, colour, disability, marital status, national origin, gender, gender identity, genetic information, race or racial origin, religion, sexual orientation or any other status protected or required by law.