Head of Property Services

Equals One Ltd; Leeds; On-site; GBP 54,000 - 57,000; Full time

Job summary

LATCH is seeking an experienced Head of Property Services in Leeds to take overall responsibility for the management, safety, compliance and long-term condition of our property portfolio.

Reporting directly to the Chief Executive, you will lead the Property Services function, provide oversight of compliance, repairs, voids, refurbishment and asset management, and help set future investment priorities to keep homes safe and well maintained.

Qualifications

• Extensive experience in property management or housing services.
• Proven ability to lead cross-functional teams and manage budgets.
• Strong knowledge of health and safety, compliance, and regulatory requirements.
• Experience overseeing repairs, refurbishments and asset management.
• Ability to set priorities, KPIs and drive service improvement.

Responsibilities

• Lead and manage the Property Services function with clear priorities.
• Oversee statutory and regulatory compliance across gas, electrical, fire, asbestos, EPC.
• Direct repairs, maintenance and condition work across the portfolio.
• Address hazards such as damp and mould.
• Manage voids and lettings to minimize vacancy.
• Oversee refurbishment and development projects.
• Contribute to budget planning and financial control.
• Appoint and monitor contractors with focus on quality and value.
• Provide property-related guidance to the CEO and Board.
• Develop and monitor KPIs using performance data.
• Collaborate with senior management on strategy and portfolio development.

Skills

Property management

Leadership

Budget management

Safety & compliance

Contractor management

Risk management

Strategic oversight

IT skills

Performance data analysis

Team coordination

Tools

Microsoft 365

Property management systems

Job description

Head of Property Services

Location: Leeds - LATCH offices with regular attendance across our property portfolio
Salary: £54k to £57k per annum dependent on skills and experience
Hours: 37 hours per week
Contract: Permanent, Full-time

Interview Date – 11th November

LATCH is looking for an experienced Head of Property Services to take overall responsibility for the management, safety, compliance and long-term condition of our property portfolio.

We provide homes and support to people in Leeds and currently manage approximately 108 properties.This is a key senior leadership role with responsibility for ensuring our homes are safe, compliant, well maintained and effectively managed, while supporting LATCH's wider social purpose.

Reporting directly to the Chief Executive Officer, you will lead our Property Services function and provide oversight across property compliance, repairs and maintenance, voids and lettings, refurbishment and development, planned maintenance, asset management, contractors and property-related health and safety.

You will also play an active role within LATCH's senior management arrangements, contributing to organisational planning, budgets, risk management and future development.

Duties but not limited to:-

You will:

• Lead and manage the Property Services function, establishing clear priorities, responsibilities and service standards
• Maintain oversight of statutory and regulatory property compliance, including gas, electrical, fire, asbestos, legionella and EPC requirements
• Oversee responsive repairs, planned maintenance and property condition across the portfolio
• Ensure effective arrangements are in place to identify and address property hazards, including damp and mould
• Manage the performance of the voids service, helping properties move efficiently from vacancy through works to reletting
• Oversee property refurbishment and development projects
• Contribute to the assessment and acquisition of new properties
• Develop planned maintenance and longer-term property investment priorities
• Appoint, manage and monitor contractors, ensuring quality, safety and value for money
• Act as the senior operational lead for property-related health and safety
• Develop and monitor the Property Services budget and control expenditure
• Develop meaningful KPIs and use property, compliance and financial information to improve performance
• Provide clear property-related advice, information and assurance to the Chief Executive and Board

Skills and Experience

We're looking for an experienced property professional who can combine strong operational knowledge with effective leadership and management.

You will need:

• Significant experience of managing a property, housing, maintenance, asset management or comparable property-related service
• Experience of managing staff and coordinating a multi-disciplinary operational team
• Good knowledge of residential property compliance and health and safety requirements
• Experience overseeing repairs, maintenance and property works
• Experience appointing and managing contractors, including performance, quality and value for money
• Experience managing budgets and monitoring expenditure
• Experience using performance, property and financial information to manage services and support decision-making
• A good understanding of risk management, assurance and accountability within a property service
• Strong leadership, communication and decision-making skills
• The ability to maintain strategic and operational oversight without needing to become involved in every aspect of day-to-day delivery
• Good IT skills, including Microsoft 365 and the ability to work with property and performance-management systems

Experience within social housing, supported housing or another residential property environment would be particularly valuable, although it is not essential.

Experience of property refurbishment, acquisitions, planned maintenance or asset management would also be an advantage.

A relevant professional, technical or management qualification in housing, property, building, construction, facilities management, health and safety or a related discipline would be desirable.

About LATCH?

This is an opportunity to take ownership of an important service within an organisation with a strong social purpose.

You'll have the scope to shape how Property Services operates, strengthen systems and standards, support and develop the team and influence future investment across the portfolio.

You'll work closely with our Chief Executive, colleagues and Board, combining day-to-day leadership with the opportunity to contribute to the wider direction and development of LATCH.

If you have the property expertise, leadership experience and commitment to help us provide safe, well-maintained homes, we'd be pleased to hear from you.