Head of Property Management: Growth & Compliance

Deverell Smith Recruitment Ltd; Camden Town; On-site; GBP 50,000 - 61,000; Full time

Benefits offered by this job

Training and development support

Career progression

Industry conferences and training

Job summary

Deverell Smith Recruitment Ltd is seeking a Head of Property Management in West Hampstead, London. This senior role leads a lettings portfolio of around 150 properties and a team of 3-4 Property Managers, reporting to the Operations Director.

You will shape strategy, oversee compliance with Housing Act and safety regulations, manage budgets and drive performance with autonomy and resources to develop the department.

Qualifications

• Proven experience leading a residential property management team.
• Strong working knowledge of UK residential lettings legislation and compliance.
• Experience monitoring portfolio performance, including voids, rent collection and arrears.
• Experience managing departmental budgets and reporting to senior management.
• Confidence handling escalated landlord and tenant issues and complex disputes.

Responsibilities

• Lead and manage the property management team, ensuring high performance and professional development.
• Develop and implement property management strategies aligned with business objectives, and set performance targets and KPIs for the department.
• Conduct regular team meetings, one-to-ones and performance reviews, and recruit, train and mentor property management staff.
• Oversee the management of the entire lettings portfolio, ensuring consistent service delivery.
• Monitor portfolio performance metrics including void periods, rent collection rates and tenant satisfaction, and implement systems to maximise rental yields and minimise void periods.
• Ensure full compliance with all relevant legislation, including the Housing Act, Tenant Deposit Schemes and safety regulations.
• Oversee gas safety checks, EPC certificates, electrical inspections and other mandatory compliance requirements, and stay current with changes in property legislation.
• Manage deposit protection and end-of-tenancy processes, and handle complex disputes and legal matters, liaising with solicitors when required.
• Develop and refine standard operating procedures for all property management activities.
• Oversee maintenance coordination, contractor management, emergency response, inspections, inventories and check-in/check-out procedures.
• Build and maintain strong relationships with landlord clients, identify opportunities for portfolio growth, and handle escalated landlord and tenant issues.
• Oversee departmental budgets and financial performance, monitor rent arrears and bad debt, and prepare regular financial reports for senior management.

Skills

Team leadership

Property management

UK lettings legislation

Budgeting

Education

ARLA Propertymark or RICS membership

Tools

Property management software

Job description

Deverell Smith Recruitment Ltd is seeking a Head of Property Management in West Hampstead, London. This senior role leads a lettings portfolio of around 150 properties and a team of 3-4 Property Managers, reporting to the Operations Director.

You will shape strategy, oversee compliance with Housing Act and safety regulations, manage budgets and drive performance with autonomy and resources to develop the department.