Head of Projects and Services

Ovarro Limited; Sheffield; On-site; GBP 90,000 - 140,000; Full time

Job summary

Ovarro Limited is seeking a Head of Projects and Service Delivery to lead the end-to-end delivery across projects and services, ensuring commitments are met in time, cost, quality, SLAs and margins. This hands-on leadership role balances strategic oversight with active execution, escalation handling, and ongoing improvement to stabilise delivery and drive results.

The role requires proven experience delivering complex technical projects on time and within budget, managing both project delivery

Qualifications

• Leads end-to-end delivery across projects and services.
• Drives on-time, on-budget delivery with target margins.
• Manages escalations and drives organisational delivery improvement.

Responsibilities

• Lead end-to-end delivery performance across projects and services.
• Ensure >90% of projects delivered on time and on budget.
• Improve delivery discipline and efficiency across the organisation.
• Manage project recoveries and escalation processes.
• Maintain visibility of delivery risks with mitigation plans.

Skills

Delivery leadership

Escalation management

Delivery governance

Education

PMO certification (Prince2 or equivalent)

Job description

The Head of Projects and Service Delivery is accountable for the end-to-end delivery performance across projects and services, ensuring that customer commitments are consistently met in terms of time, cost, quality, service levels, and margin.
This is a hands-on leadership role, combining accountability for delivery outcomes with direct involvement in execution, actively engaged in projects, escalations, and operational improvement, stepping in where needed to stabilise delivery and drive results.

The role ensures:

• Projects are delivered on time, on budget, and to target margin
• Services operate reliably and in line with SLAs
• Delivery transitions into service are structured and effective
• The organisation operates with strong delivery discipline and efficiency

Key Accountabilities (Outcome-Based)

• Ensure >90% of projects are delivered on time and on budget
• Ensure project margins and overall business margins are achieved and protected
• Eliminate resource over- and under-allocation across projects and services
• Reduce and systematically eliminate customer escalations through improved delivery and service quality
• Ensure clear visibility of delivery risks, with mitigation plans actively managed
• Ensure the delivery organisation is efficient, high-performing, and structured for optimal output
• Proven track record delivering complex technical projects on time, within budget, and to margin
• Strong experience managing both:
  • Project delivery environments
  • Customer service / support functions
• Experience in project recovery and escalation management
• Demonstrated experience improving delivery performance and organisational effectiveness
• Proven knowledge of the PMO principles and ideally holding a PMO certification (Prince 2 or equivalent)

Ovarrorecognise the need for a diverse workforce and we are committed to equal opportunities in employment.

Ovarroemployees and candidates who apply to work at Ovarro will be treated fairly and valued equally. All job requirements fit the needs of the business and those who work in it, regardless of age, disability, race, nationality, ethnic or national origin, gender, religion, beliefs, sexual orientation, domestic circumstances, social and employment status, HIV status, gender reassignment, political affiliation or trade union membership.