Head of Product Operations

Motorsport Hackers; United Kingdom; On-site; GBP 90,000 - 130,000; Full time

Job summary

Ford Credit is seeking a senior, hands-on leader to orchestrate operational excellence across the European Product function. You will shape the product operating model, drive AI-enabled workflows, and partner with North America teams to enable scalable product delivery.

In this role you’ll own tooling and automation ecosystems (Jira, Airtable, Confluence, Miro), design scalable processes, and ensure compliant governance with Legal and Risk teams.

Qualifications

• Experience in Product Operations or similar strategic enablement role.
• Expertise with product tooling and workflow automation.
• Experience designing scalable operating models and cross-functional ways of working.
• Strong understanding of AI in product development and operational excellence.

Responsibilities

• Own and optimise the product technology ecosystem (Jira, Airtable, Confluence, Miro).
• Define and continuously improve the operating model for product planning, prioritisation and execution.
• Lead adoption of Generative AI across the PDLC with AI-powered workflows.
• Partner with Legal, Risk, and Compliance to embed regulatory requirements.

Skills

Product Operations experience

Stakeholder management

Cross-functional leadership

Tools

Jira

Airtable

Confluence

Miro

Job description

to lead the operational excellence of our European Product function.

This is a senior, hands-on leadership role focused on building the systems, processes, and AI-enabled capabilities that empower high-performing product teams. As a technical leader and individual contributor, you will shape the product operating model across Europe, driving automation, standardisation, and cross-regional alignment with our North American teams to enable scalable, efficient product delivery.

About Product Operations at Ford Credit

Product Operations is a strategic enablement function that accelerates product delivery, improves product maturity, and removes operational friction across our European portfolio. You will own and continuously evolve the infrastructure, tooling, and operating model that supports our product teams, treating internal workflows as a product in their own right.

Responsibilities

Key Responsibilities

Product Tooling & Automation

• Own and optimise the Product technology ecosystem, including Jira, Airtable, Confluence, Miro, and emerging platforms.
• Design, configure, and automate workflows that improve collaboration, governance, and delivery consistency.
• Standardise tools and processes across European product teams while aligning with global Product Operations practices.

Product Operating Model & Ways of Working

• Define and continuously improve the operating model for product planning, prioritisation, estimation, and execution.
• Drive adoption of consistent product management practices that increase transparency, efficiency, and cross-functional collaboration.
• Partner with Product, Engineering, Design, and Delivery teams to remove operational bottlenecks and improve execution.

AI-Enabled Product Operations

• Lead the adoption of Generative AI across the Product Development Lifecycle (PDLC).
• Introduce AI-powered workflows, prompt engineering, and automation to streamline activities such as documentation, user story creation, research synthesis, and reporting.
• Evaluate and implement emerging AI capabilities that improve team productivity and decision-making.

Governance & Compliance

• Partner with Legal, Risk, and Compliance teams to embed European regulatory requirements into product workflows and tooling.
• Design automated governance processes that reduce manual effort while ensuring compliance by design.

Qualifications

What You'll Bring

• Proven experience in Product Operations, Product Management Operations, or a similar strategic enablement role.
• Deep expertise with modern product management tooling and workflow automation.
• Experience designing scalable operating models and improving cross-functional ways of working.
• Strong understanding of AI applications within product development and operational excellence.
• Excellent stakeholder management skills with the ability to influence across regional and global teams.
• A continuous improvement mindset with a passion for building efficient, scalable product organisations.

Why Join Us

Join Ford Credit at a pivotal moment as we transform the way we build and deliver products across Europe. You'll have the opportunity to shape our Product Operations function, lead the adoption of AI-enabled ways of working, and influence how high-performing product teams operate at scale. Working with colleagues across Europe and North America, you'll play a key role in driving innovation, operational excellence, and the future of digital product delivery.

Please note that we currently run background checks as part of our recruitment process pending a successful interview.

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Job Info

• Job Identification 66685
• Job Category Ford Credit Services
• Posting Date 07/10/2026, 02:50 PM
• Job Schedule Full time
• Locations Work from Home, Dunton, Essex, SS15 6EE, GB (Hybrid)