Head of Product (AI)

Octopus Energy Group; Greater London; On-site; GBP 120,000 - 180,000; Full time

Job summary

Octopus Energy Group seeks a Head of Product, AI to own the product direction for customer-facing AI. You will sit in OE Tech, set roadmaps across regions, and partner with the Head of Generative AI to shape architecture and strategy.

You’ll begin as a hands-on builder and later grow a multidisciplinary AI product team. You’ll lead discovery, prototyping, evaluation and launch, crafting agents customers trust, with care for local language, regulation, and customer outcomes.

Qualifications

• Experienced product leader who has built AI agents at scale.
• Strong track record delivering AI-powered products end to end.
• Comfortable evaluating and balancing hallucination risk and cost.

Responsibilities

• Set vision and roadmap for customer-facing AI products across OE regions.
• Lead discovery, prototyping, evaluation and launch of AI products,
• Design agentes that customers trust, including handover to humans when needed.
• Build reusable capabilities for new markets and channels with local requirements.

Skills

AI leadership

Product leadership

AI agents at scale

Markets & regulation

Developer communication

Job description

We're making energy fair, clean, and simple for all using technology.

We started with a bold idea: to build Britain's first truly digital energy supplier. By combining world-class tech with brilliant humans who care deeply about customers and driving the renewable energy transition, we made it happen and in 2025, we became Britain's largest energy supplier.

Octopus Energy Group is a global energy transition collective. 10 businesses working across 4 continents to tackle energy transformation at nearly every front. And we constantly push to make energy better. Tirelessly campaigning for fair protections for customers, whilst building innovative technologies that forge a path to a green energy system.

About the role

We've been using GenAI in live, customer-facing settings since 2022, and our automated customer service agent, Arlo, has shown what's possible. Now we want to take AI further across the group: more products, in more channels, in more markets, all designed around our customers.

We're looking for a Head of Product, AI to own the product direction for our customer-facing AI. You'll sit in our Product organisation within OE Tech and set the roadmap for customer-facing AI products across all our regions, working hand in hand with our Head of Generative AI, who leads the technical side. You decide what we build and why, they shape how it's built, and together you ship. You'll start as a hands-on builder, then grow a team around you.

What you'll do

• Set the vision and roadmap for customer-facing AI products across OE
• Take products from idea to production, hands-on in discovery, prototyping, evaluation and launch, designing agents that customers trust, including when to hand over to a human
• Build reusable capabilities that launch in new markets and channels without starting again, while respecting local requirements, language and regulation
• Partner with the Head of Generative AI on architecture, build-versus-buy and responsible AI, and with local teams on discovery and demos
• Build and lead a multidisciplinary AI product team as the portfolio grows

You'll need

• To be an experienced product leader who has built AI agents at scale
• Proven experience taking AI agents from proof of concept to scaled, customer-facing production, handling large volumes of customer interactions with measurable impact, in an enterprise or a startup
• A strong product track record on complex, technical products, comfortable with evaluation, hallucination risk and cost trade-offs, and able to go deep with engineers
• Hands-on, with experience building and mentoring teams and adapting products to different markets, languages and regulations
• A clear communicator with developers and senior team members, close to end customers, and focused on solving real problems rather than adding AI for its own sake
• Knowledge of AI ethics and regulation, and a close follower of the cutting edge. Energy, utilities or customer operations experience is a plus

Why else you'll love it here

• Wondering what the salary for this role is? Once you're in the interview process with one of our recruiters, it's something we always cover as we genuinely want to match your experience with the correct salary. The reason why we don't advertise is because we honestly have a degree of flexibility and would never want salary to be a reason why someone doesn't apply to Octopus - what's more important to us is finding the right octofit!
• Octopus Energy Group is a unique culture. An organisation where people learn, decide, and build quicker. Where people work with autonomy, alongside a wide range of amazing co-owners, on projects that break new ground. We want your hard work to be rewarded with perks you actually care about! We were named the UK's top company to work for in 2025, and we ranked in the top ten in the Sunday Times Best Places to Work 2026. Our Group CEO, Greg has recorded a podcast about our cultureand how we empower our people. We've also been placed in the top 10 companies for senior leadership
• Visit our UK perks hub - Octopus Employee Benefits

Are you ready for a career with us? We want to ensure you have all the tools and environment you need to unleash your potential.Need any specific accommodations?Whether you require specific accommodations or have a unique preference, let us know, and we'll do what we can to customise your interview process for comfort and maximum magic!

Studies have shown that some groups of people, like women, are less likely to apply to a role unless they meet 100% of the job requirements. Whoever you are, if you like one of our jobs, we encourage you to apply as you might just be the candidate we hire. Across Octopus, we're looking for genuinely decent people who are honest and empathetic. Our people are our strongest asset and the unique skills and perspectives people bring to the team are the driving force of our success. As an equal opportunity employer, we do not discriminate on the basis of any protected attribute. Our commitment is to provide equal opportunities, an inclusive work environment, and fairness for everyone.