Head of Platform Engineering

MaxContact; Manchester; On-site; GBP 80,000 - 120,000; Full time

Job summary

MaxContact is seeking a Head of Platform Engineering to lead and empower a cross-functional team in Manchester. This role involves ensuring the reliability and scalability of the CCaaS platform, driving strategic initiatives, and fostering a culture of continuous improvement. The ideal candidate will have deep Azure expertise and proven leadership experience in a SaaS environment.

Qualifications

• Proven experience leading high-performing Platform Engineering teams in a SaaS environment.
• Deep expertise in Microsoft Azure services.
• Strong people leadership and line management experience.

Responsibilities

• Ensure high availability and performance of the CCaaS platform.
• Lead, mentor, and grow a multidisciplinary team.
• Champion the adoption of cloud-native technologies.

Skills

Leadership

Azure

DevOps

SRE

Cloud-native architectures

CI/CD

Security best practices

Communication

Education

Azure certifications

Tools

Terraform

PostgreSQL

Job description

2 days ago Be among the first 25 applicants

As Head of Platform Engineering at MaxContact, you’ll be a key member of our engineering leadership team, responsible for developing and empowering a cross-functional group of DevOps, SRE, DBA's.

We’re looking for a strong leader who thrives on building high-performing teams, delivering complex projects at pace, and proactively drives strategic initiatives that align with our ambitious growth goals. With deep experience in Azure and cloud-native architectures, you’ll shape our platform roadmap, improve reliability and scalability, and foster a culture of ownership, collaboration, and continuous improvement.

If you’re passionate about leading through influence, enabling others to succeed, and making a lasting impact on both technology and culture, MaxContact could be your next big move.

Key Responsibilities

Operational Excellence

•Ensure high availability, performance, and resilience of the CCaaS platform through robust monitoring, alerting, and incident response practices across all Cloud-hosted services.

•Maintain a secure, compliant, and well-governed cloud environment by enforcing infrastructure standards, managing configurations as code, and proactively mitigating risks across all production environments.

•Maintain and improve FinOps best practices to monitor, optimise, and forecast Azure cloud spend—ensuring cost efficiency without compromising reliability, scalability, or performance.

•Develop and execute a forward-looking platform engineering strategy aligned with MaxContact product roadmap and growth objectives.

•Champion the adoption of cloud-native technologies, automation, containerisation, infrastructure-as-code to drive scalability, resilience, and cost efficiency.

•Own and evolve platform engineering KPIs that track system health, delivery efficiency, and team performance.

•Lead, mentor, and grow a multidisciplinary team across DevOps, SRE, DBA, and Network Engineering, fostering a culture of ownership and continuous learning.

•Set clear goals, drive accountability, and support professional development through regular coaching and performance reviews to help the team achieve their potential.

•Promote collaboration across engineering teams, ensuring platform capabilities are tightly aligned with product development needs.

Project Delivery:

•Possess effective project management skills and own the successful delivery of key platform initiatives including CI/CD improvements, infrastructure upgrades, observability enhancements and technology swapouts.

•Manage capacity planning and prioritisation of team work, balancing short-term demands with long-term technical vision

•Have a commercial mindset and be adept at producing work estimates and operational costing quotes for sales enablement projects

Security & Compliance:

•Embed security best practices across all stages of the SDLC, ensuring adherence to secure-by-design and zero trust principles.

•Collaborate with security and compliance stakeholders to maintain ISO 9001, 27001, GDPR, and other relevant standards.

•Ensure infrastructure and DevOps processes meet audit, compliance, and data protection requirements without compromising agility.

Communication & Stakeholder Management:

•Act as a trusted advisor to product, engineering, and leadership stakeholders across the business, translating complex technical topics into clear, business-aligned insights.

•Communicate platform vision, progress, and risks effectively across technical and non-technical teams.

•Build strong relationships with cloud vendors, tooling partners, and third-party providers to ensure service quality and alignment with evolving needs.

Experience

·Proven experience leading high-performing Platform Engineering, DevOps, or SRE teams, in a SaaS environment.

·Deep expertise in Microsoft Azure services, including Azure Functions, AKS, ADF, Cosmos DB, Azure DevOps, and Infrastructure as Code (e.g. Terraform) and good open source knowledge e.g. PostgreSQL

·Strong people leadership and line management experience—able to coach, develop, and performance-manage cross-functional teams.

·Track record of designing, building, and operating scalable, secure, and cost-efficient cloud platforms.

·Hands-on experience implementing CI/CD pipelines, infrastructure automation, and observability frameworks.

·Deep understanding of operational excellence practices, including system reliability, incident management, and SRE methodologies.

·Demonstrated ability to embed security and compliance practices across the SDLC (e.g., DevSecOps, Zero Trust).

·Excellent communication and stakeholder engagement skills, capable of aligning technical initiatives with business outcomes.

·Experience in the Contact Centre, Telephony, or VoIP domain, particularly within CCaaS or real-time communications platforms.

·Familiarity with networking principles, SIP, SBCs, and telephony infrastructure in cloud environments.

·Exposure to FinOps practices and tools for managing cloud cost efficiency and forecasting.

·Experience working closely with Product and Engineering leadership to shape platform roadmaps and internal developer tools.

·Azure certifications (e.g., Azure Solutions Architect Expert, DevOps Engineer Expert) or equivalent SRE/DevSecOps accreditations.

·Experience managing vendor relationships and third-party cloud tooling integrations.

Seniority level

• Seniority level

  Director

Employment type

• Employment type

  Full-time

Job function

• Job function

  Engineering and Information Technology

• Industries

  Telecommunications

Referrals increase your chances of interviewing at MaxContact by 2x

Get notified about new Head of Engineering jobs in Manchester Area, United Kingdom.

Swinton, England, United Kingdom 2 weeks ago

Manchester Area, United Kingdom 4 weeks ago

Manchester, England, United Kingdom 1 day ago

Senior Director, Pershing EMEA Head of Engineering

Greater Manchester, England, United Kingdom 3 weeks ago

Ashton-Under-Lyne, England, United Kingdom 1 week ago

Manchester, England, United Kingdom 1 day ago

Stockport, England, United Kingdom 5 days ago

Wigan, England, United Kingdom 1 month ago

Stockport, England, United Kingdom 2 weeks ago

Engineering Manager - Search and Recommendations

Manchester, England, United Kingdom 1 week ago

Bramhall, England, United Kingdom 1 day ago

Manchester, England, United Kingdom 1 month ago

Greater Manchester, England, United Kingdom 2 weeks ago

Manchester, England, United Kingdom 1 month ago

Manchester, England, United Kingdom 3 days ago

Stockport, England, United Kingdom 3 days ago

Manchester, England, United Kingdom 1 week ago

Manchester, England, United Kingdom 2 weeks ago

Manchester, England, United Kingdom 2 months ago

Manchester, England, United Kingdom 2 days ago

Manchester, England, United Kingdom 2 weeks ago

Manchester, England, United Kingdom 4 weeks ago

Manchester, England, United Kingdom 2 months ago

Manchester, England, United Kingdom 4 months ago

Manchester, England, United Kingdom 3 days ago

Manchester, England, United Kingdom 3 days ago

Greater Manchester, England, United Kingdom 1 day ago

Engineering Manager - Offshore Wind (Energy)

Manchester, England, United Kingdom 4 days ago

Manchester, England, United Kingdom 1 month ago

Manchester, England, United Kingdom 1 month ago

Engineering Manager - Public Cloud, Python, Golang

Manchester, England, United Kingdom 1 day ago

Manchester, England, United Kingdom 3 weeks ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.