Head of People Shared Services - Operational Leader

Artis Recruitment; Newport; Hybrid; GBP 70,000 - 100,000; Full time

Job summary

Artis Recruitment in Newport is seeking an experienced Head of People Shared Services to provide stable leadership to a transforming function, focusing on operational continuity and service performance while supporting a team through change.

Reporting to the People Services and Operations Director, you will oversee People Connect, HR technology, data and management information, ensuring a responsive, consistent and high-quality service. You will act as senior escalation point for complex issues.

Qualifications

• Extensive experience leading operational shared services or People Operations.
• Strong HR administration knowledge and lifecycle processes.
• Proven ability to manage customer-facing support teams.

Responsibilities

• Provide stable leadership to People Shared Services during a transition.
• Ensure operational continuity, performance, and delivery of improvements.
• Lead for service delivery, governance, and risk control.

Skills

Leadership

Stakeholder management

Change management

HR operations

Data-driven service delivery

Tools

HR systems

MI reporting

Service management

Job description

Artis Recruitment in Newport is seeking an experienced Head of People Shared Services to provide stable leadership to a transforming function, focusing on operational continuity and service performance while supporting a team through change.

Reporting to the People Services and Operations Director, you will oversee People Connect, HR technology, data and management information, ensuring a responsive, consistent and high-quality service. You will act as senior escalation point for complex issues.