Head of Oracle Cloud ERP & Change Delivery

LBWF Career Site; Greater London; On-site; GBP 79,000 - 86,000; Full time

Job summary

London Borough of Waltham Forest is seeking a permanent, full-time Oracle Support Lead to manage the internal Oracle Support Team and drive delivery across Change Requests. You will coordinate, progress, and implement approved changes while maintaining system integrity and governance.

The role requires 5+ years with Oracle Fusion and ITIL, with a strong focus on delivering efficient, user-focused IT services across digital products and technology teams.

Qualifications

• 5 years minimum experience supporting Oracle Fusion (HCM/ERP/Projects/etc.).
• Knowledge of ITIL framework and service-management best practices.
• Experience working across digital products and technology teams.

Responsibilities

• Lead and manage internal Oracle Support Team.
• Supplier management and governance of contracts.
• Ensure timely resolution of defects and changes to Oracle systems.
• Chair Oracle Change Advisory Board and report to Governance Board.
• Budget management and stakeholder liaison.

Skills

Oracle Fusion

ITIL framework

Cross-functional collaboration

Job description

London Borough of Waltham Forest is seeking a permanent, full-time Oracle Support Lead to manage the internal Oracle Support Team and drive delivery across Change Requests. You will coordinate, progress, and implement approved changes while maintaining system integrity and governance.

The role requires 5+ years with Oracle Fusion and ITIL, with a strong focus on delivering efficient, user-focused IT services across digital products and technology teams.