Head of Operations - UCL

Compass Group; London; On-site; GBP 55,000 - 60,000; Full time

Job summary

A leading workplace catering expert is seeking a senior leader to oversee operations at UCL Campus, London. The role involves managing multiple units, ensuring client satisfaction, and contributing to strategic development while enjoying a competitive salary and numerous benefits.

Benefits

Personal development and training opportunities

Life assurance scheme

Pension scheme

Holiday allowance

Private medical insurance

Eye care

Comprehensive wellbeing strategy

Family-friendly support

Regular social events

Holiday purchase scheme

Volunteering days

Professional subscriptions

Recognition schemes and awards

Long service awards

Access to high street discount vouchers

Qualifications

• Experience in managing teams and operations in a catering environment.
• Strong analytical skills for advising on improvements.
• Ability to build positive relationships with clients.

Responsibilities

• Lead teams to ensure client needs are met within contract SOP.
• Manage 4 General Managers and oversee 42 units.
• Analyze statistics and trends to advise on operational strategy.

Skills

Leadership

Client Relationship Management

Strategic Development

Operational Insight

Job description

At Gather & Gather, we are recognized as one of the UK & Ireland's most distinctive workplace catering experts. We are passionate about providing great food and coffee, and prioritizing our employees and customers in everything we do.

Location: UCL Campus, London

Rate of pay: £55,000 - £60,000 per annum

Working pattern: 40 hours per week, Monday - Friday, with flexibility as required by the contract.

Key responsibilities

1. Report to the Account Director with full accountability for leading teams to ensure client needs are met within the contract SOP.
2. Be part of the senior leadership team for the contract, managing 4 General Managers and overseeing 42 units.
3. Represent the company professionally both internally and externally, maintaining integrity and credibility.
4. Analyze statistics and trends to advise Managers on improvements and collaborate on strategy development for operations.
5. Attend monthly and quarterly meetings with clients to review SLA delivery.
6. Review client SLAs to prioritize targets and ensure the operation meets client expectations.
7. Build positive relationships with clients and team members.
8. Share operational insights, successes, concerns, and issues with the Account Director and senior team.

What's in it for you?

Working with Gather & Gather offers numerous benefits! We value our people and provide various development opportunities and perks, including:

• Personal development and training opportunities
• Life assurance scheme
• Pension scheme
• Holiday allowance
• Private medical insurance
• Eye care
• A comprehensive wellbeing strategy, including access to our Employee Assistance Programme and salary finance
• Family-friendly support
• Regular social events and communication with leadership
• Holiday purchase scheme
• Volunteering days
• Professional subscriptions
• Recognition schemes and awards
• Long service awards
• Access to high street discount vouchers