Head of Operations - UCL

Compass Group UK & Ireland; London; On-site; GBP 55,000 - 60,000; Full time

Job summary

Gather & Gather, part of Compass Group, is hiring a Head of Operations at UCL Campus. In this senior leadership role, you will lead teams, manage multiple units, and ensure the delivery of high-quality service while developing strategic improvements based on client needs.

Benefits

Personal Development and Training opportunities

Life assurance scheme

Pension scheme

Holiday allowance

Private medical eligibility

Eye care

Family friendly support

Regular social events

Volunteering days

Long service awards

Qualifications

• Experience in senior leadership roles is essential.
• Ability to manage multiple teams and operational strategies.
• Strong analytical skills for advising on improvements.

Responsibilities

• Lead teams to meet client needs and uphold service standards.
• Manage 4 General Managers and oversee 42 units.
• Analyze trends to develop operational strategies.

Skills

Leadership

Client Relationship Management

Strategic Analysis

Job description

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Job Introduction

At Gather & Gather, we are known as one of the UK & Irelands most distinctive workplace catering experts, we are passionate about great food and great coffee and putting our employees and customers at the heart of everything that we do. We are currently recruiting for a Head of Operations at UCL Campus and wider estate.

Location: UCL Campus London

Rate of pay: £55,000 - £60,000 per annum

Working pattern: 40 hours per week, Monday - Friday with flexibility as required by the contract.

Key responsibilities

• Reporting to the Account Director with full accountability and responsibility for leading the teams to ensure we deliver client needs within the contract SOP.
• This position sits in our senior leadership team for the contract and involves managing 4 General Managers and looking after 42 units.
• To represent the company in a positive and professional manner, internally and externally to ensure the integrity and credibility is always upheld.
• Analyse statistics and trends to advise Managers on improvements and (in conjunction with the senior team) to create strategy for the operation
• Attend monthly and quarterly meetings with clients to review SLA delivery.
• Review client SLAs to identify where priority should be given to creating targets for the weekly operation to ensure we meet our clients' expectations.
• Build positive working relations with client and team.
• Share information with the Account Director / Snr Team regarding success, concerns, and any issues from operations.

What's in it for you?

Working with Gather & Gather has its perks! People are at the heart of everything we do, so we've developed a range of benefits and development opportunities to keep you content.

• Personal Development and Training opportunities
• Life assurance scheme
• Pension scheme
• Holiday allowance
• Private medical eligibility
• Eye care
• A great wellbeing strategy - including access to our Employee Assistance Programme, salary finance
• Family friendly support
• Regular social events and communication with our leaders
• A holiday purchase scheme
• Volunteering days
• Professional subscriptions
• Recognition schemes and people awards
• Long service awards
• Access to some great high street discount vouchers