Head Of Operations - Transport

TLP; Leicester Forest East; On-site; GBP 80,000 - 85,000; Full time

Benefits offered by this job

Salary up to £85,000

Training and development opportunities

Career progression

Job summary

TLP seeks a hands-on Head of Operations - Transport in Leicester to build and lead a home delivery team. You will oversee warehouse, transport, fulfilment, home delivery and installation operations, driving performance and ensuring clear standards across the operation.

This role demands strong leadership, CPC qualifications and a track record in budget management, with a focus on service, safety and efficiency.

Qualifications

• Proven experience in transport and warehouse management.
• Strong leadership and people-management skills.
• A CPC qualification and solid budget-management know-how.
• Strong understanding of transport compliance, fleet management and warehouse operations.

Responsibilities

• Lead day-to-day warehouse, transport, fulfilment, home delivery and installation operations.
• Provide visible, hands-on leadership across the operation, ensuring managers and teams understand and deliver against clear standards and priorities.
• Own operational KPIs covering productivity, service, cost, quality, safety, customer experience and workforce performance.
• Ensure the operation is effectively resourced and organised to meet customer demand, service commitments and seasonal peaks.
• Drive continuous improvement across warehouse, transport and final-mile delivery, removing inefficiency and improving operational discipline.
• Work closely with Sales, Customer Services, Buying, Finance, HR and other senior leaders to optimise the full customer order and delivery cycle.
• Monitor labour utilisation, productivity, overtime, absence and operational capacity, taking action where performance or resource levels fall outside expectation.

Skills

Leadership

Transport management

Budget management

Communication

Problem solving

Organisational skills

Education

CPC qualification

Job description

Head of Operations - Transport

£80 - 85,000 + Excellent Benefits

Leicester

The Opportunity

Our client is looking for a hands on leader to build and a develop home delivery team.

Key Responsibilities

• Lead the day-to-day performance of warehouse, transport, fulfilment, home delivery and installation operations.
• Provide visible, hands-on leadership across the operation, ensuring managers and teams understand and deliver against clear standards and priorities.
• Own operational KPIs covering productivity, service, cost, quality, safety, customer experience and workforce performance.
• Ensure the operation is effectively resourced and organised to meet customer demand, service commitments and seasonal peaks.
• Drive continuous improvement across warehouse, transport and final-mile delivery, removing inefficiency and improving operational discipline.
• Work closely with Sales, Customer Services, Buying, Finance, HR and other senior leaders to optimise the full customer order and delivery cycle.
• Monitor labour utilisation, productivity, overtime, absence and operational capacity, taking action where performance or resource levels fall outside expectation.

About You

The successful candidate will have:

• Proven experience in transport and warehouse management, ideally within a large-scale operation.
• Strong leadership and people-management experience.
• A CPC qualification.
• A strong understanding of transport compliance, fleet management and warehouse operations.
• Excellent commercial and budget-management skills.
• The ability to develop and implement operational strategies while maintaining a strong focus on service, safety and efficiency.
• Excellent communication, organisational and problem-solving skills.

What's on Offer

• Up to £85,000 salary
• Excellent training and development opportunities
• Strong career progression potential