Head of Operations — Scale High-Volume FMCG Ops

COREcruitment; Glasgow; On-site; GBP 48,000 - 80,000; Full time

Benefits offered by this job

Bonus

Autonomous schedule

Personal development

Job summary

COREcruitment seeks an exceptional Head of Operations for a fast-paced FMCG business in Glasgow. The role oversees stock, fulfilment and customer service, driving structure, accountability and growth across all operational functions.

You will manage a high-volume operation capable of nearly 1,000 daily orders, lead multi-functional teams, and implement transformation initiatives. This on-site role offers a competitive package, bonus and strong leadership support.

Qualifications

• Experience leading FMCG/retail/e-commerce operations.
• Proven track record of managing large, multi-functional teams.
• Strong focus on productivity, accuracy and discipline in high-volume environments.

Responsibilities

• Lead end-to-end operational function covering stock, goods-in/out, picking, packing, production, customer service and online order fulfilment.
• Manage and optimise a high-volume operation to process nearly 1,000 orders per day with accuracy and speed.
• Implement structure, processes and clear accountability across all operational functions and teams.
• Identify and eliminate inefficiencies; review workflows, resources and ways of working to boost productivity.
• Lead operational change and transformation, introducing new systems, processes and technologies as appropriate.
• Oversee stock and inventory management with accurate controls and reliable stock flow.
• Improve production and fulfilment performance to ensure smooth movement from production to dispatch.
• Develop and manage operational KPIs to drive continuous improvement.
• Lead and develop operational teams with defined roles, standards and performance expectations.
• Collaborate with commercial, customer service and senior leadership to align capability with demand and growth.
• Build scalable operational infrastructure to support continued growth and rising order volumes.

Skills

Operational leadership

High-volume fulfilment

Stock & inventory mgmt

Process improvement

Data & KPIs

Job description

COREcruitment seeks an exceptional Head of Operations for a fast-paced FMCG business in Glasgow. The role oversees stock, fulfilment and customer service, driving structure, accountability and growth across all operational functions.

You will manage a high-volume operation capable of nearly 1,000 daily orders, lead multi-functional teams, and implement transformation initiatives. This on-site role offers a competitive package, bonus and strong leadership support.