Head of Operations: National Warehouse & Planning

Join; Rainham; On-site; GBP 90,000 - 130,000; Full time

Benefits offered by this job

26 days per year + bank holidays

Pension salary sacrifice

Enhanced Maternity and Paternity Leave

Employee Discount on our bikes and C2W

Job summary

Bike Club seeks a Head of Operations for Rainham to own the system that runs the site as it becomes a refurb centre and national distribution hub from January 2027.

The role combines planning, analytics and continuous improvement with people leadership across Distribution, Warehouse, and Mechanic teams, ensuring on-time, accurate dispatch and inventory control while scaling operations to meet growth.

Qualifications

• Proven experience running a modern, multi-function warehouse or distribution site at scale.
• Background in D2C logistics and industrial manufacturing.
• Strong quantitative and analytical ability; comfortable building and interrogating models.
• Lean/continuous improvement background applied as a default way of working.

Responsibilities

• Own demand, capacity and forward planning across the site.
• Own data integrity, reporting and systems design for inventory and dispatch.
• Manage inventory accuracy, cycle counts and disposal authorisation.
• Design and implement performance frameworks and QC gates for build and despatch.
• Drive continuous improvement with lean methods and automation where beneficial.
• Lead the Distribution Manager, warehouse and Mechanic teams; build scalable structure.

Skills

Warehouse leadership

D2C logistics

Data analytics

Lean/continuous improvement

AI native

Salesforce

Carrier management

People leadership

Tools

Salesforce

Job description

Bike Club seeks a Head of Operations for Rainham to own the system that runs the site as it becomes a refurb centre and national distribution hub from January 2027.

The role combines planning, analytics and continuous improvement with people leadership across Distribution, Warehouse, and Mechanic teams, ensuring on-time, accurate dispatch and inventory control while scaling operations to meet growth.