Head of Operations

COREcruitment Ltd; Slough; On-site; GBP 70,000 - 80,000; Full time

Job summary

COREcruitment Ltd. is seeking a Head of Operations in London to lead the performance of three established sites and steer growth toward 10–12 sites. The role combines hands-on leadership with strategic development, ensuring profitability and an exceptional customer experience across the brand.

With a strong track record in casual hospitality, wellness, or related concepts, you will refine structure, systems and processes while mentoring existing management teams and guiding future openings.

Qualifications

• Senior operations experience in casual hospitality, wellness or related customer-focused concepts.
• Proven track record of growing a business and adding value across multiple sites.
• Experience leading expansion and opening new sites.
• Strong commercial understanding of P&L, labour, costs and profitability.

Responsibilities

• Lead the operational performance of the existing sites.
• Upscale and improve the business as growth continues.
• Build the operational structure, systems and processes for 10–12 sites.
• Drive consistency, standards, profitability and customer experience across the group.
• Develop and support the existing management teams.
• Identify opportunities to improve performance and add value across the business.
• Play a key role in future openings and expansion strategy.

Skills

Senior operations experience

P&L management

Cost control

People leadership

Customer experience

Growth & expansion

Job description

Head of Operations – Growing Wellness Hospitality Concept £70/80ki plus bonus

Location: London

Salary: £70,000–£80,000 + bonus and benefits

Start Date: Flexible

An exciting opportunity has arisen for a Head of Operations to join a growing wellness and casual day time hospitality concept in London. With 3 established sites, the business is entering an exciting period of growth and is looking for an experienced operator to work closely with the Founder to help develop the existing business and support the growth to 10–12 sites.

This is a hands‑on, commercially focused role for someone who has a proven track record of growing and adding value to a modern casual hospitality brand.

The Head of Operations Role

• Lead the operational performance of the existing 3 sites.
• Upscale and improve the business as it enters its next stage of growth.
• Build the operational structure, systems and processes needed to support 10–12 sites.
• Drive consistency, standards, profitability and customer experience across the group.
• Develop and support the existing management teams.
• Identify opportunities to improve performance and add value across the business.
• Play a key role in future openings and the overall expansion strategy.

The Ideal Candidate

• Strong senior operations experience within casual hospitality, wellness or an adjacent customer-focused concept.
• Proven experience of growing a business and adding value, ideally within a multi-site environment.
• Experience taking a business through a period of expansion and opening new sites.
• Commercially strong, with a good understanding of P&L, labour, costs and profitability.
• Able to build structure and processes without losing the personality and culture of the brand.
• Strong people leadership and development skills.
• Passionate about delivering an excellent customer experience.
• Ambitious, energetic and excited by the opportunity to help take a business from 3 sites to 10–12.

Due to high numbers of applicants we aren’t always able to provide feedback, if you do not hear from us in 2 weeks time please assume you have not been successful. However don’t hesitate to get int touch!