Head of Operations

Ingram Micro; Norwich; On-site; GBP 90,000 - 120,000; Full time

Benefits offered by this job

Competitive salary and benefits

Professional development and career成长

Job summary

Ingram Micro in Norwich seeks an experienced Head of Operations to lead and drive operational excellence across the business. The role requires a proactive, hands-on leader with a track record in customer-facing processing, repair, manufacturing, or service delivery environments.

You will champion continuous improvement and foster accountability, collaboration, and innovation to deliver outstanding customer outcomes.

Qualifications

• Proven track record in senior operational leadership roles (Operations Director/Head of Operations/General Manager)
• Experience in customer-facing processing, repair, manufacturing, engineering, logistics or service operations
• Demonstrated ability to drive continuous improvement initiatives and deliver measurable business improvements
• Strong commercial acumen with a focus on customer satisfaction and performance
• Experience leading large teams and managing budgets and resources

Responsibilities

• Provide strategic and operational leadership across all aspects of the operation.
• Drive continuous improvement initiatives to enhance productivity, quality, efficiency, and customer satisfaction.
• Lead and develop high-performing operational teams with a culture of engagement and excellence.
• Ensure customer commitments and service levels are consistently achieved.
• Identify and implement innovative solutions to improve processes, systems, and workflows.
• Develop and execute operational strategies aligned with business growth.
• Monitor KPIs and take decisive action to optimize performance.
• Collaborate with senior leadership to support business development and growth.
• Manage operational budgets and resources to maximise profitability and performance.
• Promote high standards of quality, safety, compliance and environmental responsibility.

Skills

Strategic leadership

Continuous improvement

Stakeholder management

Team leadership

Operational excellence

Commercial acumen

Job description

We are seeking an experienced and highly motivated individual to join us as the Head of Operations, to lead and drive operational excellence across our business. This role is ideally suited to an ambitious operational leader with a strong track record in customer-facing processing, repair, manufacturing, or service delivery environments. The successful candidate will be a proactive and hands-on leader who thrives on solving complex challenges, driving continuous improvement, and delivering outstanding customer outcomes. They will bring energy, initiative, and a passion for innovation while fostering a culture of accountability, collaboration, and operational excellence.

Key Responsibilities

• Provide strategic and operational leadership across all aspects of the operation.
• Drive continuous improvement initiatives to enhance productivity, quality, efficiency, and customer satisfaction.
• Lead and develop high-performing operational teams, creating a culture of engagement, accountability, and excellence.
• Ensure customer commitments, service levels, and operational targets are consistently achieved.
• Identify and implement innovative solutions to improve processes, systems, and workflows.
• Develop and execute operational strategies aligned with business objectives and growth plans.
• Monitor key performance indicators (KPls) and take decisive action to optimize performance.
• Collaborate with senior leadership to support business development, customer retention, and organizational growth.
• Manage operational budgets and resources effectively to maximise profitability and performance.
• Promote and maintain high standards of quality, safety, compliance, and environmental responsibility.

Essential Experience

• Proven experience in a senior operational leadership role, ideally as an Operations Director, Head of Operations, General Manager, or similar.
• Background in customer-facing processing, repair, manufacturing, engineering, logistics, or service operations.
• Demonstrable success in leading large operational teams and delivering measurable business improvements.
• Strong experience in continuous improvement methodologies and operational transformation.
• Ability to manage multiple priorities within a fast-paced environment.
• Strong commercial acumen with a focus on customer satisfaction and business performance.
• Good knowledge of H&S legislation in running an operational site.

Personal Attributes

• Self-motivated, energetic, and results-oriented.
• Strong initiative with the ability to identify opportunities and drive change.
• Passionate about innovation, problem-solving, and continuous improvement.
• Excellent leadership, communication, and stakeholder management skills.
• Resilient, adaptable, and capable of making sound decisions under pressure.
• Hands-on leadership style with the ability to inspire and motivate teams.
• Strong analytical and strategic thinking capabilities.

What We Offer

• Opportunity to play a key role in shaping the future direction of the business.
• A dynamic and innovative working environment.
• The chance to lead meaningful change and make a measurable impact.
• Competitive salary and benefits package.
• Professional development and career growth opportunities.

If you are an experienced operational leader with a passion for innovation, customer excellence, and driving business performance, we would love to hear from you.