Head Of Operations

Compass Group PLC; Manchester; Hybride; GBP 90 000 - 130 000; Plein temps

Avantages offerts par ce poste

Contributory pension scheme

Career Pathways and MyLearning

Digital GP and wider healthcare

Exclusive travel discounts

Discounts on groceries

Cinema discounts

Cash rewards program

Wellness and fitness classes

Résumé du poste

Compass Group in Manchester is seeking a Head of Operations to lead a high-volume hospitality and catering operation within a dynamic workplace. You will own service excellence, financial performance and team development across a busy environment.

The ideal candidate will drive standards, manage budgets and work closely with senior stakeholders to deliver exceptional client experiences and premium events. This role combines strategic leadership with hands-on delivery in a large-scale operation.

Qualifications

• Experience managing a large, complex hospitality or catering operation at scale.
• Proven track record in budgets, cost control, reporting and commercial performance.
• Experience leading multiple teams and senior direct reports.
• Strong understanding of front-of-house hospitality and food service operations.
• Experience delivering premium hospitality and high-profile events.
• Ability to build client relationships and work with senior stakeholders.

Responsabilités

• Oversee day-to-day operations of a large, multi-faceted hospitality and catering operation.
• Lead and develop a team of direct reports.
• Collaborate with Head Chef to drive performance, standards and culinary excellence.
• Take ownership of financial reporting, budgets, cost control and overall commercial performance.
• Work with General Managers and senior leadership to share best practice and achieve objectives.
• Deliver exceptional client service and manage relationships with stakeholders.
• Oversee high-volume services and premium events with consistently high standards.
• Attend evening events weekly to support premium hospitality experiences.
• Identify opportunities to improve efficiency, develop teams and grow revenue.

Connaissances

Large-scale operations

Financial management

Team leadership

Front-of-house operations

Client relationships

Commercial mindset

Description du poste

# Vacancies Head Of Operations## Job Introduction**Head of Operations – Hospitality & Catering**We are seeking an experienced professional to lead a high-volume hospitality and catering operation within a modern workplace.This is an exciting opportunity for a commercially focused hospitality professional to take ownership of a large-scale operation, driving service excellence, financial performance and team development. The successful candidate will work closely with senior stakeholders to deliver an exceptional hospitality experience across a busy and diverse environment.**Key Responsibilities*** Oversee the day-to-day operations of a large, multi-faceted hospitality and catering operation.* Lead and develop a team of direct reports.* Work closely with the Head Chef to drive business performance, service standards and culinary excellence.* Take ownership of financial reporting, budgets, cost control and overall commercial performance.* Collaborate with other General Managers and senior operational leadership to share best practice and achieve business objectives.* Deliver exceptional client service, maintaining strong relationships with key stakeholders.* Oversee high-volume hospitality services and premium events, ensuring consistently high standards of delivery.* Attend a minimum of one evening event per week, supporting the delivery of high-calibre hospitality experiences.* Identify opportunities to improve operational efficiency, develop teams and drive revenue growth.We are looking for a confident, hands-on operational leader with a strong background in high-volume hospitality, contract catering or large-scale commercial catering environments.**The ideal candidate will have:*** Experience managing a large, complex hospitality or catering operation, with the scale and pace of a major corporate site, stadium or similarly high-volume venue.* A proven track record in financial management, including budgets, cost control, reporting and commercial performance.* Experience leading multiple teams and managing senior direct reports.* A strong understanding of both front-of-house hospitality and food service operations.* Experience delivering premium hospitality and high-profile events within a busy, demanding environment.* The ability to build strong client relationships and work effectively with senior stakeholders.* A proactive, commercially minded approach, with the ability to balance operational excellence with outstanding customer service.* Candidates currently operating as a Deputy General Manager, Senior Operations Manager or General Manager within a large-scale hospitality or contract catering environment are encouraged to apply.**Apply now** for the opportunity to lead a significant hospitality operation in a modern, high-profile environment.**We ensure you're rewarded for all your hard work, which is why we offer a comprehensive benefits package which includes but is not limited to:*** Contributory pension scheme* Grow your career with our Career Pathways and MyLearning programmes* Quick access for you and your immediate family to a Digital GP, and wider healthcare benefits* Exclusive travel discounts with TUI, Expedia, Booking.com and many more* Save money on your food shop with discounts on Tesco, Sainsbury's, Morrisons and many more* Up to 44% off cinema tickets to enjoy your favourite blockbuster* Receive cash rewards every time you spend and use them on a wide range of brands* Un-wind with us with free wellness, mindfulness and exercise classes* You can share all discounts and offers with your friends and familiesApply+− OpenStreetMap contributors### Head Of Operations* **Salary** Competitive* **Frequency** Annual* **Job Reference** compass/TP/105989/233782* **Contract Type** Full Time* **Closing Date** 19 November, 2026* **Job Category** HR* **Business Unit** Compass Group* **Location** Manchester, United Kingdom* **Posted on** 20 October, 2026