Head of Operations

C&M Travel Recruitment; Manchester; Hybrid; GBP 50,000 - 80,000; Full time

Job summary

Join a forward-thinking travel company as the Head of Operations, where you will lead a dynamic team, drive operational efficiencies, and enhance customer experiences. This role offers a hybrid working model and the chance to shape the future of operations in a well-respected organization. You'll be at the forefront of implementing strategic changes, ensuring compliance with travel regulations, and fostering a positive company culture. If you're passionate about the travel industry and have a proven track record in operations leadership, this is an exciting opportunity to make a significant impact.

Qualifications

• Minimum 5 years of leadership experience in travel operations.
• Strong understanding of UK travel regulations and compliance.

Responsibilities

• Lead the Operations team to ensure smooth daily operations.
• Implement operational policies aligned with industry best practices.

Skills

Leadership in Travel Operations

Understanding of UK Travel Regulations

Experience with Travel Booking Systems

Crisis Management Skills

People Management

Problem-Solving Skills

Tools

CRM Platforms

Automation Tools

Job description

Head of Operations - Working for an award-winning travel company based in the Northwest of England. This is a fantastic opportunity to join an established and well-respected travel company with responsibility for managing a growing multi-function operations team, overseeing daily operations to ensure maximum productivity, efficiency, and profitability, while consistently delivering excellent service. This role will be responsible for strategy and long-term growth, implementing changes to improve operational performance, and building a multi-skilled team with an emphasis on service. The position offers a hybrid working model (Mon-Fri, 9am-5:30pm) and a competitive salary plus a range of company benefits.

Head of Operations Role and Responsibilities:

1. Lead the Operations team, including Sales Support, Quality Control, and Client Resolution, overseeing daily operations to ensure processes run smoothly and efficiently.
2. Ensure seamless coordination between Operations, Sales, Service, and Product teams to optimize workflows, and implement operational best practices to enhance customer experience.
3. Identify opportunities to improve and streamline workflows, reduce processes, and adopt new technology and automation solutions.
4. Ensure full compliance with UK and international travel regulations.
5. Develop and implement operational policies aligned with industry best practices and legal requirements.
6. Handle crisis management situations, minimizing impact on customers and business operations.
7. Collaborate with the Training Manager to develop and implement training programs that enhance employee skills and knowledge regarding regulatory compliance.
8. Champion and promote a positive company culture aligned with the company's values and vision.

Head of Operations Experience and Skills:

• Proven leadership experience in travel operations, minimum 5 years.
• Strong understanding of UK travel regulations.
• Experience with travel booking systems, CRM platforms, and automation tools.
• Ability to drive operational efficiencies and improvements.
• Excellent problem-solving and crisis management skills.
• Strong people management experience.

If you wish to apply for the Head of Operations position, please email an up-to-date CV to rachel@ or call Rachel at 01612384491.