Head of Operations

Hambi Media; London; Hybrid; GBP 70,000 - 90,000; Full time

Job summary

A leading creative agency in London is seeking a dynamic Head of Operations to drive operational excellence in their creative teams. The ideal candidate will have a proven track record in small to mid-sized agencies, extensive experience in team leadership, and a passion for fostering a high-performance culture. Responsibilities include mentoring staff, optimizing workflow processes, and improving operational performance through analytics. With flexible working options and a focus on well-being, this role presents a unique opportunity to shape the future of operations in a fast-growing agency.

Benefits

27 Days Paid Holiday

Flexible Working

Remote-First Culture

Structured Training and Development Plans

Qualifications

• 5+ years in creative operations or project leadership.
• Experience in small to mid-sized agencies.
• Track record of successful team scaling and process improvement.

Responsibilities

• Lead and mentor the creative team.
• Build efficient workflows and optimize processes.
• Define and track performance KPIs for creative delivery.

Skills

Team Leadership

Operational Management

Data Analysis

Communication

Creative Problem Solving

Tools

Notion

Asana

Trello

Job description

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Salary: Salary + Performance Bonus + 27 Days Paid Holiday + Benefits

Overview

Hambi Media is one of the UK’s fastest-growing performance creative agencies for eCommerce brands. We produce high-performing content for platforms like Meta and TikTok, partnering with bold brands such as The Essence Vault, Space Goods, Hairburst, 47 Skin, and more.

As a lean, fast-moving agency of 40+, we’re looking for a Head of Operations who thrives in small to mid-sized creative environments. This role is perfect for someone who has led operations in agencies without layers of process or hierarchy, who knows how to build, fix, and lead simultaneously, and who genuinely loves getting creative teams to do their best work.

Your Role

You’ll take ownership of operational leadership across the creative team—ensuring systems work, people perform, and delivery is seamless. Sitting across strategy, production, and delivery, you’ll be the operational heartbeat of the business, working closely with the Creative Director, client leads, and production heads.

Key Responsibilities

• Lead, manage and mentor a growing team of Creative Strategists.
• Foster a culture of accountability, continuous learning, and high-performance across the team.
• Build scalable team structures and performance frameworks that align with business growth.
• Set long-term team goals and ensure they align with client and agency-level commercial objectives.

Workflow & Delivery

• Build and optimise cross-functional workflows between creative, strategy, production, and media teams.
• Implement and iterate systems and tools (e.g. Notion, Trello, Asana, etc.) to improve efficiency and visibility.
• Own resource planning, project timelines, and day-to-day operational oversight.
• Lead initiatives to streamline collaboration and reduce delivery delays or creative bottlenecks.
• Establish clear processes for identifying and resolving delivery or output bottlenecks before they escalate.

Performance & Data

• Define, track, and improve KPIs tied to creative delivery, team utilisation, campaign turnaround time, and content performance.
• Use campaign data and team feedback to refine workflows and boost output quality.
• Translate creative performance data into operational changes that improve future results.
• Address underperformance with actionable strategies and feedback loops.

Strategic Operations

• Work with the Creative Director and senior leadership to shape the operational strategy of the creative department.
• Act as a senior sounding board for campaign direction, delivery feasibility, and internal problem-solving.
• Present operational insights and creative performance results to senior stakeholders in a clear, business-focused format.
• Take ownership of processes that link creative outputs with strategic, commercial outcomes.

Team Development & Training

• Build and lead internal training and onboarding programs that upskill team members across creative, strategy, and production disciplines.
• Create clear progression paths for team members at different levels of seniority.
• Champion values-led leadership—supporting team wellbeing, growth, and retention.
• Evaluate and implement tools (including AI-powered ones) to improve workflow, automate admin tasks, and optimise output.
• Ensure the creative team understands and embraces new tools that improve performance or simplify operations.
• Explore AI to inform creative development through data-driven insight, persona building, or smart automation.

Requirements

Who You Are

• You’ve led operations in a small or mid-sized creative, content, or marketing agency (not just big holding companies).
• You know how to scale teams, streamline messy processes, and maintain standards in fast-changing environments.
• You’ve led campaign delivery that didn’t always go perfectly—and know how to fix it based on data and feedback.
• You’re analytical but human—you understand both KPIs and people.
• You’re a natural systems builder who doesn’t over-engineer but always improves.
• You’re an excellent communicator and a bridge between creative minds and commercial priorities.

Experience & Skills

• 5+ years in a creative operations, delivery, or project leadership role.
• Demonstrated experience scaling teams and building systems from scratch in fast-growth agencies.
• Familiarity with creative workflows including UGC, high-production shoots, post-production, design, and performance marketing.
• Confident with data interpretation, campaign performance metrics, and optimisation processes.
• Comfortable presenting strategy, performance results, and change proposals to founders or senior stakeholders.
• Join a high-performing, driven team at one of the UK’s fastest-growing performance creative agencies.
• 27 Days Paid Holiday (plus your birthday off!).
• Flexible working, with the option to work abroad for up to 30 days at a time.
• Remote-first culture, with access to our beautiful London office.
• Structured training and development plans to accelerate your career.
• Exciting team-building activities and monthly incentives.
• Rapid career progression opportunities in a fast-scaling agency.
• Company pension scheme.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Art/Creative

• Industries

  Retail Apparel and Fashion

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