Head of Operations

NatureMetrics; Guildford; On-site; GBP 55,000 - 80,000; Full time

Job summary

NatureMetrics is seeking a Head of Operations to lead and optimize business processes in a fast-paced environment. This role involves driving operational excellence, fostering cross-functional collaboration, and ensuring compliance. The ideal candidate will have significant experience in operations, a strategic mindset, and a passion for sustainability.

Benefits

Competitive Salary

Flexible work arrangements

Opportunities for professional growth

Benefits package including life assurance and health insurance

Qualifications

• Significant experience in a senior operations role within a scaling business.
• Solid understanding of business functions like logistics, procurement, IT, finance, and customer support.
• Experience leading cross-functional teams and managing change.

Responsibilities

• Design and implement processes for operational success across logistics, IT, facilities, and procurement.
• Monitor and analyze business performance through KPIs and reports.
• Manage and coach a multi-functional operations team.

Skills

Operational Excellence

Data Analysis

Cross-functional Collaboration

Team Leadership

Compliance

Education

Experience in senior operations role

Tools

ERP Systems

CRM Tools

Job description

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The role

NatureMetrics is a global leader in biodiversity monitoring and environmental DNA (eDNA) analysis, transforming the scale at which nature can be quantified. Our cutting-edge solutions enable organisations to monitor nature impact across sectors, from conservation to industry and inform sustainability decisions with unprecedented accuracy. With a strong market leading position, NatureMetrics has established a robust client base and developed a proprietary software platform that makes biodiversity insights accessible, actionable and scalable. As Earthshot Prize Finalists 2024, BloombergNEF Pioneers 2024, World Economic Forum Technology Pioneers 2024 and TechNation Future Fifty 2025 cohort members, we have the potential and the opportunity to change the way organisations operate.

The role

NatureMetrics is a global leader in biodiversity monitoring and environmental DNA (eDNA) analysis, transforming the scale at which nature can be quantified. Our cutting-edge solutions enable organisations to monitor nature impact across sectors, from conservation to industry and inform sustainability decisions with unprecedented accuracy. With a strong market leading position, NatureMetrics has established a robust client base and developed a proprietary software platform that makes biodiversity insights accessible, actionable and scalable. As Earthshot Prize Finalists 2024, BloombergNEF Pioneers 2024, World Economic Forum Technology Pioneers 2024 and TechNation Future Fifty 2025 cohort members, we have the potential and the opportunity to change the way organisations operate.

We’re looking for a Head of Operations to lead and shape the backbone of our business. In this critical role, you’ll take ownership of the processes, people, and platforms that keep our company running smoothly – and help us scale with confidence. You’ll bring structure, insight, and energy to our operations, ensuring we’re set up for success today and in the future.

Key Responsibilities

Lead operational excellence

• Design, implement and continuously improve processes and systems that underpin operational success across logistics, IT, facilities, and procurement.
• Evaluate and optimise business procedures to drive efficiency, scalability and alignment with company strategy.
• Collaborate with senior leadership to translate strategic goals into operational plans and actions.
  
  

Drive data-informed decision-making

• Monitor and analyse business performance through KPIs, dashboards and reports.
• Use data to identify risks, opportunities and areas for improvement, and act on them proactively.
  
  

Champion cross-functional collaboration

• Partner with all departments to streamline ways of working and support high performance.
• Foster strong, trusting relationships internally and externally – from customers to suppliers to third-party partners.
• Oversee supplier and vendor management, including contracts and service levels.
  
  

Lead and develop a high-performing team

• Manage and coach a multi-functional operations team with clarity, care, and a focus on growth.
• Inspire a culture of accountability, continuous improvement, and teamwork.
  
  

Ensure governance, compliance and sustainability

• Keep us on the right side of legal, regulatory and policy requirements.
• Review and update policies, driving awareness and adoption across the business.
• Embed sustainability into day-to-day operations – ensuring social, environmental and community impact are part of every decision.
  
  

Delight our customers

• Continuously improve our customer support processes, enhancing satisfaction and loyalty through brilliant service.
  
  

About You

We are looking for someone who thrives in a fast-paced, purpose-driven environment and can balance big-picture thinking with getting things done. You'll be a strategic operator who loves solving problems, building systems, and unlocking team potential.

We think you’ll thrive in this role if you have:

• Significant experience in a senior operations role within a scaling business – ideally in tech, SaaS, science or innovation-led sectors
• A solid understanding of business functions like logistics, procurement, IT, finance, and customer support
• Experience leading cross-functional teams and managing change at pace
• Confident working with data and KPIs to drive insights and decisions
• Great knowledge of operational systems (e.g. ERP, CRM, productivity tools)
• A knack for coaching, leading, and influencing at all levels
• Strong commercial acumen and a pragmatic mindset
• An understanding of compliance, legal frameworks and risk management
• A natural curiosity and drive to continuously improve how things work
  
  

What's In It For You

• Competitive Salary
• Impactful work with a purpose-driven team
• Flexible work arrangements
• Opportunities for professional growth
• Benefits package including salary sacrifice pension scheme prioritising sustainability; life assurance; Health insurance; Enhanced annual leave; Cycle to Work Scheme; enhanced family friendly policy.
  
  

Why us?

At NatureMetrics diversity and inclusion are part of our DNA. Together, we continue to build an inclusive culture that encourages, supports, and celebrates the diverse voices of our employees. It fuels our innovation and connects us to the communities we work with. Our values leave no space for stereotypes. We are all unique and pull together for a common purpose.

About Us

Backed by ambitious investors, we're on a mission to make biodiversity measurable at scale to underpin global goals and accelerate finance into nature. NatureMetrics combines tech and AI to derive simple insights from the full complexity of nature on the ground.

We're a dynamic team passionate about nature and biodiversity and we take immense pride in our work and our impact. Join us on this journey!

Seniority level

• Seniority level

  Executive

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

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