Head of Operations

The Seam; Greater London; Hybrid; GBP 100,000 - 150,000; Full time

Benefits offered by this job

Bonus scheme

Equity: Stock option package

Job summary

The Seam in London is seeking a Head of Operations to own the systems, processes and people that enable scalable growth. You will oversee logistics, service delivery and a distributed Maker network, working closely with the Founder & CEO to drive performance and international expansion.

You’ll lead a small but growing operations team, build robust playbooks, and partner with product and marketing to deliver a best-in-class marketplace experience for retailers and customers alike.

Qualifications

• 6+ years experience in operations, logistics or marketplace businesses.
• Experience managing distributed or multi-location service networks.
• Track record of improving operational efficiency and unit economics.
• Strong organisational and problem-solving skills.
• Comfort working with data and operational metrics.
• Marketplace or logistics platforms experience.
• Managing freelance or contractor networks.
• Experience in early-stage or high-growth startup environments.

Responsibilities

• Own end-to-end service delivery across D2C and retail partnerships.
• Build systems and processes to support national and international growth.
• Oversee logistics infrastructure and partner rollouts.
• Monitor KPIs and drive improvements in margins and turnover.
• Lead and develop the operations team and collaborate with product/marketing.
• Contribute to overall company strategy and scaling plans.

Skills

Operations leadership

Data-driven

Problem solving

Cross-functional collaboration

Startup experience

Job description

Location: London (Hybrid)
Salary: Competitive base salary + bonus scheme + equity
Reporting to: Founder & CEO

Summary

Own and scale The Seam’s end-to-end operations, building the systems, team and infrastructure that enable profitable growth and international expansion.

About The Seam

The Seam is building the infrastructure for care & repair in fashion.

Through our platform, customers book repairs and alterations delivered by a distributed network of Makers across the UK. We partner with leading retailers including adidas, H&M Group and Primark to embed repair services directly into the customer journey — reducing returns, improving fit and extending the life of clothing.

Founded in London, The Seam is entering its next stage of growth and we are now looking for a Head of Operations to help scale the business.

The Role

This is a senior leadership role responsible for building the systems and processes that enable The Seam to scale.

You will oversee our operational infrastructure — including logistics, service delivery, Maker network performance and retail partner rollouts — combining strategic thinking with hands‑on execution.

Working closely with the Founder, you will build the operational backbone of the company and lead a small but growing operations team.

Key Responsibilities

Operational Infrastructure

Own end-to-end service delivery across both D2C and retail partnerships

Improve operational efficiency, service quality and turnaround times

Build systems and processes that support national and international scale

Own and optimise The Seam’s logistics infrastructure

Improve logistics efficiency and turnaround times

Identify opportunities to enhance the customer journey while maintaining service quality

Performance & Unit Economics

Monitor operational KPIs and use data to drive improvements

Identify opportunities to improve gross margins and reduce cost leakage

Roll out a planned new revenue stream

Leadership

Lead and develop the operations team

Work cross-functionally with product and marketing

Contribute to overall company strategy and scaling plans

What Success Looks Like

Within the first 12 months you will have:

Strengthened operational systems and processes

Improved service turnaround times and reliability

Increased operational efficiency and margins

Built scalable playbooks for launching in new markets

About You

You are an experienced operator who enjoys building systems and improving complex services.

You are comfortable working in fast-moving startup environments and enjoy taking ownership of real problems.

You likely have:

6+ years experience in operations, logistics or marketplace businesses

Experience managing distributed or multi-location service networks

A track record of improving operational efficiency and unit economics

Strong organisational and problem‑solving skills

Comfort working with data and operational metrics

Marketplace or logistics platforms

Managing freelance or contractor networks

Early-stage or high-growth startup environments

Why Join The Seam

You will play a key role in building the infrastructure behind a new category in fashion.

This role offers the opportunity to shape how modern care and repair services scale, working closely with the Founder to grow a mission‑driven business with national impact.

Compensation

Bonus: Performance-based scheme

Equity: Stock option package