Head of Operations

Fuel Recruitment; Greater London; On-site; GBP 70,000 - 90,000; Full time

Benefits offered by this job

Private medical cover

34 days holiday

Company pension

Family-friendly policies

Occupational health

Employee discounts

Job summary

Fuel Recruitment is partnering with a leading infra-structure and technology services organisation to recruit a Head of Operations for its London-based team. The role covers strategic and operational leadership of maintenance services and installation projects within a critical transport environment.

Reporting to the Account Director, you will oversee night-time operations, ensuring safe, compliant delivery while driving performance and continuous improvement.

Qualifications

• Experience leading large, multi-disciplinary operational teams.
• Delivery of projects across technology services environments.
• IOSH Managing Safely qualification.

Responsibilities

• Lead night-time operational teams with clear direction and accountability.
• Ensure adherence to contractual, quality, health & safety, and compliance standards.
• Monitor performance against SLAs, KPIs, and work-bank requirements.
• Drive continuous improvement through data analysis and efficiency initiatives.
• Optimise workforce deployment while maintaining fatigue management and safety.
• Provide senior oversight during night shifts and manage escalations.

Skills

Leadership

Stakeholder management

SLA management

Data analytics

Night shift

Education

IOSH Managing Safely

Job description

Fuel Recruitment is working with a leading infrastructure and technology services organisation that is looking for a Head of Operations to join its London-based team. This role will provide strategic and operational leadership across planned and reactive maintenance services, alongside minor, intermediate and major installation projects within a critical transport infrastructure environment.

Reporting to the Account Director, you will lead night-time operations, ensuring the safe, efficient and compliant delivery of services while driving performance, continuous improvement and operational excellence. This is a dedicated night-shift position requiring on-site attendance Sunday to Thursday, 10:00pm to 6:00am.

Key Responsibilities

• Lead and manage night-time operational teams, providing clear direction, accountability and performance management through operational managers.
• Ensure all contractual, quality, health & safety and compliance standards are consistently achieved.
• Monitor and manage operational performance against SLAs, KPIs and work-bank requirements.
• Identify opportunities for continuous improvement through performance data analysis, reducing rework and increasing operational efficiency.
• Optimise workforce deployment and resource utilisation while maintaining compliance with working time, fatigue management and safety requirements.
• Provide senior operational oversight during the night shift, managing escalations and ensuring priority incidents are resolved effectively.

Key Skills & Experience

• Proven experience leading large, multi-disciplinary operational teams.
• Demonstrable experience delivering projects and operational tasks across designated sites, ideally within a technology services environment.
• Strong leadership, coaching and people management skills.
• Excellent influencing, negotiation and stakeholder management abilities.
• Experience managing SLA and contractual performance metrics.
• Data-driven approach to decision-making and operational improvement.
• Strong communication and reporting skills.
• Proactive, solutions-focused mindset with excellent decision-making capabilities.
• IOSH Managing Safely qualification.
• Private medical cover.
• 34 days' holiday (including public holidays) with the option to buy or sell additional days annually, or 26 days' holiday plus public holidays with the same flexibility.
• Company pension scheme.
• Family-friendly policies.
• Occupational health support and wellbeing portal.
• Employee discounts across cinema, restaurants and retail purchases.

Additional Information

• Location: Greater London
• Working Pattern: Sunday to Thursday, 10:00pm – 6:00am
• Contract Type: Permanent
• Security Clearance: BPSS
• Drug & Alcohol Testing: No
• Public Holiday Working: No
• Notice Period: 3 months (Employer and Employee)