Head Of Operations

Vero Hr Ltd; Chestfield; On-site; GBP 90,000 - 130,000; Full time

Benefits offered by this job

Pension 7.5%

Death in Service

Permanent Health Insurance

33 days holiday

Job summary

Vero Hr Ltd supports an established, internationally focused SME in finding a Head of Operations to oversee finance, HR, and operations. Based in Rochester, you will drive strategic and hands-on leadership across budgeting, cash flow, international trade, payroll, and systems while guiding sustainable growth.

The role requires senior leadership experience, strong financial literacy, and a track record in manufacturing or related sectors, with commensurate commercial acumen and people management

Qualifications

• Senior operational or general management leadership with strong financial literacy.
• Experience in manufacturing, engineering or supply chain sectors.
• Experience in fast-paced SME or owner-managed business environments.
• Experience managing international financial operations and multi-currency transactions.
• Strong understanding of management accounting, cash flow and operational finance.
• Excellent commercial awareness and analytical capability.
• Strong communication and stakeholder management skills.
• Strong leadership and people management skills.
• Hands-on, commercially minded leader who can think strategically while detail oriented.
• Live within a commutable distance to the Rochester offices.

Responsibilities

• Drive day-to-day operational efficiency and process improvement.
• Lead financial strategy, budgeting, forecasts and KPI reporting; supervise Finance Manager.
• Oversee monthly management accounts and year-end statutory reporting.
• Ensure UK accounting standards and tax compliance; manage cash flow and banking.
• Coordinate international trade, VAT and import/export compliance; cost/margin analysis.
• Coordinate and organise logistics, procurement and subcontracting; oversee exports.
• Oversee payroll, pensions and HR documentation; liaise with providers.
• Manage company insurance policies and risk management.
• Oversee facilities, leases and rates; manage landlord relationships.
• Lead HR strategy, policies, succession planning and regulatory compliance.
• Oversee IT systems, data protection and cybersecurity awareness.

Skills

Financial literacy

Commercial awareness

Analytical capability

Leadership

People management

Stakeholder management

Strategic thinking

Education

CIMA/ACCA/ACA/ICAS

Tools

ERP systems

Job description

We are the internal recruitment partner for our client, an established, internationally focused science and manufacturing SME, we are supporting them in their search for an ambitious and commercially minded Head of Operations.

With a strong reputation for scientific rigour, integrity and technical excellence, the business has an established international customer and supplier base and is entering an exciting period of continued growth.

This is a highly influential senior leadership position, offering the opportunity to shape the organisation’s financial performance, people strategy and operational effectiveness.

About the role:

Reporting directly to the Managing Director, you’ll be a hands‑on generalist who can run the day-to-day business, taking ownership across finance, people, operations and administration. You’ll bring commercial insight, financial discipline and practical operational leadership, helping ensure the business runs smoothly while supporting sustainable growth.

This is not a traditional finance role. You’ll operate at both a strategic and hands‑on level, with responsibility spanning financial planning and reporting, cash management, international trade, R&D tax, HR, payroll, systems, facilities and operational processes.

You’ll work closely with the Managing Director, operational teams, Science and Engineering colleagues and a range of established external professional advisers.

Key Responsibilities:

• You’ll drive day‑to‑day operational efficiency and process improvement, solving problems hands‑on and generally getting things done.
• Lead the company’s financial strategy, business planning and growth initiatives; provide commercial insight, analysis and KPI reporting; prepare budgets, forecasts and long‑term financial plans; supervise the Finance Manager; and oversee monthly management accounts and year‑end statutory reporting.
• Ensure compliance with UK accounting standards, tax and statutory requirements; manage cash flow, working capital and banking relationships; maintain strong financial controls, governance and internal procedures; liaise with auditors, accountants, insurers and professional advisers; and coordinate R&D tax credit claims, including identifying qualifying projects and costs, maintaining supporting documentation, ensuring compliance and monitoring available incentives and grants.
• Manage the financial aspects of international trading, including foreign currency exposure, import/export requirements, VAT and international tax compliance, supplier payments and customer terms; support inventory management, costing and margin analysis; and monitor profitability across products, customers and regions.
• Coordinate and organise company logistics, including procurement, subcontracting, distribution and temporary exports for exhibitions; negotiate rates and manage shipping suppliers, carriers and freight forwarders.
• Ensure international shipping documentation and import/export declarations comply with customs laws and global trade regulations.
• Oversee accurate and compliant monthly payroll; manage employee benefits including pensions, Permanent Health Insurance, Death in Service, EV schemes and other benefit programmes; liaise with payroll providers, pension administrators and external advisers; and maintain accurate employee records and HR documentation.
• Manage company insurance policies, including employer’s liability, public liability, professional indemnity, travel and property insurance, and liaising with brokers and insurers on renewals, claims and policy administration.
• Oversee company premises and facilities administration, including lease renewals and rates, and manage relationships with landlords and management agents.
• Lead and implement HR strategy, policies and procedures aligned with business objectives and growth; work with the HR Business Partner on HR strategies and initiatives; support organisational, workforce and succession planning; and ensure compliance with UK employment legislation and accurate HR records, contracts and policies.
• Oversee employee relations including disciplinary, grievance, absence and performance matters; oversee recruitment, onboarding, training and development; promote engagement, wellbeing, retention and an inclusive culture; and drive health, safety and compliance by working with operational leadership to embed a proactive safety culture, ensure regulatory compliance, minimise risk and protect employee wellbeing.
• Oversee Finance and HR systems, including accounting, payroll, HRIS and business systems, ensuring data integrity, security and efficiency; lead system improvements, automation and reporting enhancements; and work with internal stakeholders and external providers on upgrades, integration and digitalisation.
• Maintain robust system controls, user access governance, data protection and cybersecurity awareness.

The successful candidate will be able to demonstrate the following:

We’re looking for a qualified finance professional with strong commercial awareness and the confidence to operate as a key member of the senior leadership team.

Required experience:

• A senior operational or general management leadership role with strong financial literacy.
• Experience within manufacturing, engineering or supply chain sectors.
• Experience operating within a fast‑paced SME or owner‑managed business environment.
• Experience managing international financial operations and multi‑currency transactions.
• Strong understanding of management accounting, cash flow and operational finance.
• Excellent commercial awareness and analytical capability.
• Strong communication and stakeholder management skills.
• Strong leadership and people management skills.
• A hands‑on, commercially minded leader who can think strategically while maintaining strong attention to detail.
• Live within a commutable distance to the offices based in Rochester

Preferred experience:

• Experience managing UK R&D tax credit claims within a scientific or engineering environment.
• Experience with ERP systems within manufacturing.
• Previous experience supporting business growth or transformation projects.
• Proven experience leading the successful implementation and rollout of IT systems, ensuring effective stakeholder engagement, seamless adoption and minimal disruption to business operations.
• Knowledge of international trade finance and import/export processes.
• Qualified accountant holding CIMA, ACCA, ACA, ICAS or an equivalent recognised professional accounting qualification; candidates with strong financial literacy and relevant operational or commercial experience are equally encouraged to apply.

In return we are offering:

• Working hours: 37.5 hours per week, Monday to Friday, with a 30-minute unpaid break
• Holiday entitlement: 33 days per year, inclusive of bank and public holidays
• Pension: Employer contribution of 7.5%
• Death in Service: Available, subject to eligibility
• Permanent Health Insurance: Available, subject to eligibility

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Head of Operations • Rochester, England, GB