Head of Operations

Jayne Peirce Travel Recruitment; Chester; Hybrid; GBP 90,000 - 120,000; Full time

Job summary

Jayne Peirce Travel Recruitment is seeking a Head of Operations for a luxury travel DMC client. The role is home-based with optional London office collaboration, requiring strong operations leadership and a proven ability to implement scalable processes.

You will oversee end-to-end trip operations, supplier coordination, and workflow standardisation while maintaining exceptional attention to detail in a fast-growing environment.

Qualifications

• 3+ years' experience in operations within luxury travel, a DMC or tour operator.
• Experience building or improving processes and workflows.
• Strong written communication with a warm, professional tone.

Responsibilities

• Own trip confirmations end-to-end, coordinating amendments and cancellations across suppliers.
• Build and standardise operating procedures, checklists and handover documentation.
• Quality-check bookings, ensuring accuracy and appropriate tone.
• Manage supplier relationships with prompt, friendly communication.
• Collaborate with founders on day-to-day operations as the team grows.

Skills

Operations management

Luxury travel

DMC background

Process improvement

Project management

Communication skills

Job description

Head of Operations - Home Based/London/Hybrid/Flexible

This is a genuinely exciting one. Our client is a young, fast-growing luxury travel DMC creating bespoke, beautifully curated trips. Every single piece of business they've won to date has come through recommendation and referral.

We're looking for someone with a background in operations either as a Operations Manager or Head of Operations within luxury travel, a DMC or tour operator. A DMC background would be a real bonus, but strong tour operating experience is just as welcome. You'll need to be highly organised with genuinely exceptional attention to detail, comfortable juggling multiple projects at once, and confident building or improving processes from scratch.

Being a small, close-knit team, they're flexible on working patterns and days, though this is ultimately a full time role. It's home-based unless you're within commutable distance of their London office, where the team gets together three days a week.

Responsibilities

• Own trip confirmations end-to-end, coordinating amendments and cancellations across hotels, guides, chauffeurs and other suppliers
• Build and standardise operating procedures, checklists and handover documentation
• Quality-check bookings, setting the bar for accuracy and tone
• Manage supplier relationships, keeping communication warm and prompt
• Partner with the founders on day-to-day operations as the team grows

Requirements

• 3+ years' experience in operations within luxury travel, a DMC or tour operator
• DMC background a real bonus; strong tour operating experience equally welcome
• Experience building or improving processes
• Comfortable managing multiple projects simultaneously
• Excellent written communication, warm and friendly in tone
• Highly organised with exceptional attention to detail

We carefully review each application and will personally contact candidates whose experience aligns with our client's requirements. Thank you for your interest in this exclusive opportunity.