Head of Operations

Jayne Peirce Travel Recruitment; Normanton on Trent; Hybrid; GBP 90,000 - 120,000; Full time

Job summary

Jayne Peirce Travel Recruitment is seeking a Head of Operations for a luxury travel DMC. The role is home-based with the London office three days a week, offering hybrid working patterns and flexible days.

You will own end-to-end operations, build processes, manage supplier relationships, and support founders as the team scales; 3+ years in luxury travel operations preferred, DMC or tour operator background advantageous, highly organized and detail‑oriented.

Qualifications

• 3+ years' experience in operations within luxury travel, a DMC or tour operator.
• DMC background is a real bonus; strong tour operating experience is welcome.
• Experience building or improving processes.
• Comfortable managing multiple projects simultaneously.
• Excellent written communication, warm and friendly in tone.
• Highly organized with exceptional attention to detail.

Responsibilities

• Own trip confirmations end-to-end, coordinating amendments and cancellations across hotels, guides, chauffeurs and other suppliers
• Build and standardise operating procedures, checklists and handover documentation
• Quality-check bookings, setting the bar for accuracy and tone
• Manage supplier relationships, keeping communication warm and prompt
• Partner with the founders on day-to-day operations as the team grows

Skills

Operations experience

Luxury travel

DMC background

Tour operator

Process improvement

Multitasking

Written communication

Attention to detail

Highly organized

Job description

Head of Operations - Home Based/London/Hybrid/Flexible

This is a genuinely exciting one. Our client is a young, fast-growing luxury travel DMC creating bespoke, beautifully curated trips. Every single piece of business they've won to date has come through recommendation and referral.

We're looking for someone with a background in operations either as a Operations Manager or Head of Operations within luxury travel, a DMC or tour operator. A DMC background would be a real bonus, but strong tour operating experience is just as welcome. You'll need to be highly organised with genuinely exceptional attention to detail, comfortable juggling multiple projects at once, and confident building or improving processes from scratch.

Being a small, close-knit team, they're flexible on working patterns and days, though this is ultimately a full time role. It's home-based unless you're within commutable distance of their London office, where the team gets together three days a week.

Responsibilities

• Own trip confirmations end-to-end, coordinating amendments and cancellations across hotels, guides, chauffeurs and other suppliers
• Build and standardise operating procedures, checklists and handover documentation
• Quality-check bookings, setting the bar for accuracy and tone
• Manage supplier relationships, keeping communication warm and prompt
• Partner with the founders on day-to-day operations as the team grows

Requirements

• 3+ years' experience in operations within luxury travel, a DMC or tour operator
• DMC background a real bonus; strong tour operating experience equally welcome
• Experience building or improving processes
• Comfortable managing multiple projects simultaneously
• Excellent written communication, warm and friendly in tone
• Highly organised with exceptional attention to detail

We carefully review each application and will personally contact candidates whose experience aligns with our client's requirements. Thank you for your interest in this exclusive opportunity.