Head of Operations

Peak Talent Partners; Birmingham; Hybrid; GBP 51,000 - 85,000; Full time

Job summary

Peak Talent Partners is supporting a leading logistics business with the appointment of a Head of Operations. You will own operational performance across a national, fast-paced operation, focusing on service delivery, SLAs and people KPIs.

The role emphasises developing leadership capability, coaching managers, and building succession pipelines. You will challenge the status quo, drive improvement, and lead change in a resilient, data-enabled environment.

Qualifications

• Lead and develop large, complex operational teams.
• Combine strategic thinking with strong operational delivery.
• Coach and develop senior managers.
• Drive continuous improvement and performance.
• Use data and insight to identify problems and opportunities.
• Make confident decisions in high-pressure environments.
• Lead teams through change and ambiguity.
• Challenge existing ways of working constructively.
• Build strong cross-functional relationships.
• Listen to operational experts and understand the detail before implementing change.
• Demonstrate resilience, empathy, determination and strong people leadership.

Responsibilities

• Own operational performance across your area.
• Focus on service delivery, SLAs and people KPIs.
• Develop capability within the team and coach managers.
• Identify root causes and lead system improvements.
• Build cross-functional relationships and drive change with resilience.

Skills

Lead operational teams

Strategic thinking

People leadership

Change management

Data-driven decisions

Stakeholder collaboration

Job description

Head of Operations - Automotive Logistics

Peak Talent Partners is supporting a leading logistics business with the appointment of a Head of Operations.

This is a significant leadership role within a high-volume, people-led operation, responsible for delivering service performance, developing leadership capability and driving continuous improvement across a fast-paced complex national operation.

The role

You will take ownership of operational performance across your area, with particular focus on service delivery, contractual SLAs and people KPIs.

A major part of the role will be developing capability within the team. You will coach and support managers, create clear career pathways, strengthen succession planning and build a strong pipeline of future talent.

You will also be expected to challenge the status quo, identify root causes behind performance issues and lead system and process improvements.

This is a fast-moving environment where external factors can quickly impact the operation, so resilience, sound judgement and the ability to adapt plans quickly will be essential.

We are looking for someone who can:

• Lead and develop large, complex operational teams
• Combine strategic thinking with strong operational delivery
• Coach and develop senior managers
• Drive continuous improvement and performance
• Use data and insight to identify problems and opportunities
• Make confident decisions in a high-pressure environment
• Lead teams through change and ambiguity
• Challenge existing ways of working constructively
• Build strong cross-functional relationships
• Listen to operational experts and understand the detail before implementing change
• Demonstrate resilience, empathy, determination and strong people leadership

Experience within logistics, transport, automotive logistics or another high-volume service environment would be particularly relevant.

This opportunity also offers genuine longer-term progression for someone with the potential and ambition to move into broader operational leadership.

Location & package

Birmingham, with occasional travel

Hybrid working - min. three days per week in the office

Salary up to £85,000

If you are an experienced operational leader who enjoys developing people, improving performance and working in a fast-paced environment, we would be keen to hear from you.